Director, AI Strategy, Product Delivery

DescriptionAs AI capabilities accelerate, so does the opportunity to fundamentally improve how we work. AI adoption is a key strategic focus for Liberty Mutual, and the Property & Specialty Product Delivery team is looking for a driven, curious and highly capable professional to help us seize that opportunity.We are seeking a Director (individual contributor) to own and drive our AI roadmap across Delivery teams, identifying, testing and scaling AI-enabled solutions that improve the efficiency, quality and breadth of all our rating program launch and maintenance processes. The ideal candidate will bridge the gap between technology and business, translating complex organizational processes into actionable AI applications, and executing swiftly to deliver results. This role requires strong project management skills, a genuine curiosity for AI tools, and the ability to orchestrate across a variety of workstreams, bringing together the work of others toward a cohesive vision, working cross-functionally with teams including US Data Science and Technology.Key responsibilities:Own and drive the AI roadmap for Delivery, identifying high-impact opportunities to augment existing processes and sequencing initiatives for maximum valueOrchestrate a broad set of workstreams, bringing together the work of others and driving each initiative toward a cohesive, high-quality outcome. Key examples include:Augment existing requirements gathering and documentation processes through AI, including support for Tech story build and code generationExplore, test and introduce AI applications to enhance pricing tool workflows, including calibration and dislocation analysisIdentify and introduce AI-enabled tooling and processes to accelerate filing support and state-by-state rollout while improving consistency across statesLeverage AI tooling to monitor and evaluate rating program performance post-launch, surfacing insights that drive continuous improvementDevelop scalable approaches for quick, high-quality adjustments to rating programs through AI-augmented processesPartner with US Data Science and Technology to ensure AI solutions are technically sound, scalable and aligned to enterprise capabilitiesProactively surface risks, decisions and dependencies, escalating where appropriateTrack progress against the AI roadmap, communicate updates to leadership and stakeholders, and iterate based on learningsIdeal candidate:The ideal candidate will have:A strong foundation in project or program management, with a track record of driving complex, cross-functional initiatives from idea through to executionDemonstrated curiosity about and experience with AI tools, with the ability to quickly assess their practical applicability to business problemsThe ability to bridge the gap between technology and business, translating complex processes into clear AI use cases and working fluently with both technical and non-technical stakeholdersA systems mindset: comfort identifying how separate processes and workstreams connect, and a drive to find solutions that improve efficiency and quality holisticallyStrong agency and self-direction: able to orchestrate the work of others toward a cohesive vision in ambiguous, evolving environmentsExcellent communication and partnership skills, building trust and alignment across teams with varying expertiseFamiliarity with insurance product delivery or rating programs is a plusExperience working with Data Science or Technology teams in a business-facing capacity is strongly preferredIf you're excited by the idea of building something new and leaving a lasting mark on how a world-class insurance team operates, this is the role for you!QualificationsMaster's degree or equivalent in mathematics, economics, statistics, or other quantitative fieldMinimum 7 years relevant work experience, typically 10 yearsPhD or equivalent research experience beneficialExpert skills in Excel, PowerPoint, and statistical software packages (eg, SAS, Emblem)Must have exceptional planning, analytical, decision-making, communication, and project management skillsExperience managing or leading others beneficialAbout UsPay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.Fair Chance NoticesCaliforniaLos Angeles IncorporatedLos Angeles UnincorporatedPhiladelphiaSan Francisco #J-18808-Ljbffr Liberty Mutual Insurance