Application Support Analyst (Oracle Cloud Fusion, ERP, custom .NET, ITSM)

Job Description:Application Support Analyst (Oracle Cloud Fusion, ERP, custom .NET, ITSM)* Applicants must be authorized to work in the U.S.; Sponsorship is not available for this position.WE CREATE EMPOWERED LEADERS! At Milwaukee Tool we firmly believe that our People and our Culture are the secrets to our success - so we give you unlimited access to everything you need to provide technical solutions on our IT Team.Behind our doors you'll be empowered every day to own it, drive it, and do what it takes to support the biggest breakthroughs in the industry. Meanwhile, you'll have the support and resources of the fastest-growing brand in the construction industry to make it happen.You’ll be DISRUPTIVE through these duties and responsibilities:Provide world-class customer service and support through effective incident and problem management.Serve as the advanced second-level support for ERP and custom .NET applicationsProvide thoughtful, in-depth root cause analysis and solutions to resolve system problems.Build IT credibility by modeling professionalism, excellence, integrity, and passionEstablish strong relationships with business users and work together to determine the most effective solutions for Milwaukee Tool.Work with vendors and cross-functional internal teams to ensure efficient process flow across organizational lines.Comply with established change and problem management procedures and communicate planned and unplanned outages/maintenance effectively.Based on aligned business priorities, focus on continuous improvement and work collaboratively within the IT organization to ensure a robust, stable computing environment.Manage the integration of new client technologies into business systems processes and procedures for support transition.Work to align best practices across support teams.The TOOLS you’ll bring with you:3+ years of work experience providing application support to end usersKnowledge of ITSM frameworks and processesExperience working in ServiceNowExperience supporting custom .NET and Microsoft Azure applicationsComfortable working in a fast-paced, results-oriented and sometimes highly stressful environmentStrong business acumen to quickly learn new business processes and understand how IT needs to support our business.Understanding of core business processes such as Finance, Supply Chain, Manufacturing, Distribution and Order ManagementOutstanding written and verbal communication and documentation skills, with service-oriented mindsetStrong documentation skills for recording issue resolutionDemonstrated ability to multi-task and manage competing priorities with time constraintsStrong team player with the ability to work in project and support models with a diverse group of individuals across multiple business unitsAdvanced analytical and critical thinking skills to troubleshoot application issuesOther TOOLS we prefer you to haveExperience with ITIL practices (Incident, Change, Problem) and ITIL CertificationExperience working with and supporting Oracle Fusion Cloud ERPFamiliarity with SAP HybrisSQL query experienceExperience with Postman and API callsWe provide these great perks and benefits:Robust health, dental and vision insurance plansGenerous 401 (K) savings planEducation assistanceOn-site wellness, fitness center, food, and coffee serviceAnd many more, check out our benefits site HERE .Milwaukee Tool is an equal opportunity employer. #J-18808-Ljbffr Milwaukee-Tool