Front Desk

Job Description

Job Description

Location: Hill City Sports Center, 118 Davis Cup Road, Lynchburg, VA 24502, United States

Job Category: Hill City Sports Center

Industry: Guest Services, Recreation Facility, Sports & Fitness

Employment Type: PT Non-Exempt

Description

Hill City Sports Center is seeking friendly, reliable, and customer-focused Front Desk Staff to serve as the first point of contact for guests, athletes, and families. This role is essential in creating a welcoming environment and ensuring smooth daily operations of the facility.

Front Desk Staff will assist with check-ins, customer service, scheduling, and general administrative support in a fast-paced sports and recreation environment.

Essentials Duties and Responsibilities

• Greet and welcome all guests, athletes, and visitors in a friendly and professional manner

• Handle check-ins, registrations, and facility access procedures

• Answer phone calls, emails, and in-person inquiries

• Provide information about programs, leagues, camps, and facility offerings

• Assist with scheduling, reservations, and payments using POS or booking systems

• Maintain cleanliness and organization of the front desk and lobby area

• Support membership and program enrollment processes

• Resolve customer concerns professionally or escalate when necessary

• Assist with administrative tasks such as data entry and filing

• Communicate effectively with coaches, staff, and management

• Strong customer service and communication skills

• Friendly, professional, and welcoming attitude

• Reliable, punctual, and detail-oriented

• Ability to multitask in a fast-paced environment

• Basic computer skills (email, scheduling systems, POS systems)

• Ability to work evenings, weekends, and event-based shifts

• Previous experience in customer service, front desk, hospitality, or recreation settings

• Experience with scheduling software or point-of-sale systems

• Background in sports, fitness, or community recreation environments

Physical Requirements

• Ability to sit or stand for extended periods

• Ability to interact with guests continuously throughout shift

• Ability to lift light office or supply materials when needed

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• The noise level in the work environment is usually moderate to loud.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.