Service Operations Assistant

Service Operations Assistant

The Service Operations Assistant supports Front-End leadership in driving efficient, customer-focused store operations. This role ensures smooth execution of front-end processes, maintains service standards, and provides operational and administrative support to deliver a positive shopping experience.

Front-End Operations & Execution

• Support daily front-end operations, including checkout flow, customer service desk, and queue management
• Ensure registers and service areas are properly staffed and operating efficiently
• Assist in monitoring transaction accuracy, payment handling, and policy compliance
• Maintain cleanliness, organization, and readiness of all front-end areas

Customer Service

• Deliver excellent customer service by assisting customers with transactions, returns, and inquiries
• Address and resolve customer concerns promptly and professionally
• Support a friendly, fast, and efficient checkout experience
• Promote customer loyalty programs and store initiatives

Administrative & Operational Support

• Assist with cash handling procedures, register audits, and safe counts
• Support scheduling coordination and shift coverage adjustments as needed
• Help maintain accurate store records related to front-end activities
• Assist with communication between front-end team and store leadership

Leadership & Team Support

• Support training and onboarding of new front-end associates
• Provide guidance during shifts to ensure productivity and service standards are met
• Reinforce company policies, procedures, and service expectations
• Promote a positive, team-focused work environment

Compliance & Safety

• Ensure adherence to all company policies, cash handling procedures, and compliance standards
• Maintain a safe and secure work environment at the front end
• Follow all safety guidelines and support loss prevention efforts

Qualifications

• Previous retail or customer service experience preferred
• Strong customer service and communication skills
• Basic understanding of cash handling and POS systems
• Detail-oriented with strong organizational skills
• Ability to multitask in a fast-paced environment
• Flexible availability including evenings, weekends, and holidays

Physical Requirements

• Ability to stand for extended periods
• Frequent interaction with customers and handling transactions
• Occasional lifting of up to 2535 lbs
• Repetitive tasks including scanning, bagging, and handling cash