Quality Team Leader

Location: BAC Madera, CA 15341 Road 28 1/2 Madera, CA 93638, USA Overview BAC is the world’s cooling partner. We create sustainable comfort cooling, process cooling, and refrigeration solutions for the most essential and demanding environments on earth. Position Summary The Quality Team Leader is a frontline leadership role responsible for overseeing quality operations within the manufacturing environment. This position leads a team of quality professionals and partners cross-functionally to ensure products meet established standards, customer expectations, and regulatory requirements. The role drives a culture of quality and continuous improvement by leveraging data, root cause analysis, and standardized processes to enhance product reliability, reduce defects, and improve overall operational performance. This position plays a key role in aligning quality initiatives with business objectives while delivering exceptional customer experience. Key Responsibilities Lead, coach, and develop a team of quality personnel to achieve performance goals, strengthen technical capability, and support career development Monitor, analyze, and report on key quality metrics (e.g., defects, rework, customer complaints) to identify trends and drive continuous improvement initiatives Partner with manufacturing, engineering, supply chain, and other cross-functional teams to ensure consistent execution of quality standards and expectations Investigate customer complaints and internal quality issues; lead root cause analysis and implement corrective and preventive actions (CAPA) Manage and disposition of non-conforming materials (NCRs), including participation in or facilitation of Material Review Board (MRB) activities Develop, standardize, and maintain quality processes, procedures, control plans, and documentation to ensure consistent product quality and compliance Support product and process improvement initiatives through data-driven decision making and application of Lean / continuous improvement methodologies Ensure timely and accurate documentation to support internal reviews, audits, and customer claims (e.g., inspection records, verification data, photos) Oversee equipment calibration processes, including maintaining calibration schedules and coordinating external certifications as needed Ensure compliance with applicable regulatory, customer, and industry-specific requirements (e.g., ASME or other applicable standards) Collaborate with corporate and site teams (e.g., Engineering, NPD, Manufacturing Process, Production Control) to align quality requirements with operational needs Support staffing and resource planning activities within the quality function to meet production demands Promote a strong culture of quality, accountability, and continuous improvement across the site Accurately complete departmental paperwork, reports, and required system transactions. Executes against standard processes and Key Performance Indicators (KPIs) as defined in the global operating standard established in BAC Excellence (BAC-X) including Global Assembly Standardization (GAS) expectations. Maintain punctual and regular attendance. Maintain a clean, orderly, and safe work area and comply with all safety regulations. Adapt to changing job schedules and shifting production priorities. Demonstrate consistent performance in productivity, safety, and work habits. Understand upstream and downstream customer impacts and contribute to quality and on time delivery. Perform other duties as requested or assigned by leadership. Use appropriate methods and interpersonal skills to develop and motivate employees. Ability to work any shift as required to support business needs. Ability to remain flexible, self‑motivated, and responsive in a fast‑paced environment. Knowledge & Skill Education & Experience Bachelor’s degree in Engineering, Quality, Manufacturing, or a related technical field preferred; equivalent experience considered Minimum 5–7 years of experience in a manufacturing environment, with 1 to 3 years in quality assurance or quality control practices preferred Prior experience in a lead or supervisory role, including coaching and developing team members, preferred Demonstrated experience supporting continuous improvement initiatives and driving measurable results Technical Knowledge Strong knowledge of quality systems, inspection methods, and manufacturing processes Experience with root cause analysis tools (e.g., 5 Whys, Fishbone/Ishikawa) and corrective/preventive action processes Working knowledge of Lean Manufacturing and continuous improvement methodologies Ability to interpret technical drawings, specifications, and quality standards Familiarity with calibration processes and measurement systems Proficiency in data analysis and use of business systems/tools (e.g., Excel, ERP systems, quality databases) Strong analytical and problem-solving skills with the ability to translate data into actionable insights Effective communication and collaboration skills, with the ability to influence and drive alignment across functions Basic computer skills, including Microsoft Office and PeopleSoft. Competencies BAC Cultural Values Customer Focus – Takes personal responsibility to achieve external and internal customer satisfaction Aligning People and Team Development – Use appropriate methods and interpersonal skills to develop, motivate and guide a team toward successful outcomes, meet business objectives, and attract and retain top talent. Leading Change – Continuously seek opportunities for different and innovative approaches to address organization challenges Execution – Get the job done through problem solving, driving for results, exercising control, setting high goals, and using measurement and accountability to continuously improve the business #J-18808-Ljbffr