Service Desk Manager
Centuria Inc.
Service Desk Manager
Location: Alexandria, Virginia
Centuria, a Service-Disabled Veteran-Owned Small Business (SDVOSB), has been delivering IT, Engineering, and Scientific solutions to the Federal Government since 2002. During our two decades of service, we have earned the trust and respect of our government clients for the simple reason that we have great people who are experts in their fields and take pride and ownership in everything they do.
Responsible for overall project management of complex, multi-task IT contracts.
Plans, organizes and manages groups of employees engaged in various technical duties.
Provides administrative and technical direction to personnel; has the corporate authority to recruit, hire, terminate personnel and commit corporate resources
Coordinates approved task order
Establishes improved procedures and controls, where necessary, to ensure that all services meet schedule and/or production
Provides the customer representatives the status and activities of personnel covered under contract
Responds to administrative or technical requests from the customer representative
Applies continuous evaluation and control measures; works without supervision.
Holds ITIL Certification. May hold 1 or more Help Desk Institute (HDI) certifications; HDI Support Center Manager is preferred.
The manager shall demonstrate five (5) years of successful leadership or equivalent experience.
BA/BS in Computer Science, Engineering, Mathematics, Business, Management, or equivalent.
Vacancy posted 5 days ago
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