Systems Analyst

Field Systems AnalystThe Field Systems Analyst assists the Field Systems Analyst Manager in monitoring and supporting day-to-day operations of the ITS Tolling system and management of inventory control to ensure SLAs, KPIs, and general requirements are met and/or exceeded. The Field Systems Analyst also actively participates in Field Systems training activities and performs maintenance activities on occasion.Essential Duties and Responsibilities:Measure, analyze, and trend Key Performance Indicators (KPI's) as they relate to inventory managementAnalysis of inventory cost trends to measure against the budget and report on deviationsPropose and drive the implementation of automated dashboard reports for inventory operations.Report, analysis, and trend on the accuracy and timeliness of completed work orders, as well as system repair and response timesIdentification and reporting of anomalies regarding the Tolling system issues and trendsEnsure system issues are clearly documented in reporting tools, and any required support needed to resolve problems is communicated to the managerInvestigate issues and prepare briefings on management impacts and proposed resolutionsTrack and report on the current software and hardware release levels in the warehouse vs. the latest field-tested components and update as requiredPropose and drive the Implementation of automated dashboard reports as it relates to field system performance and maintenance activitiesPerforms all other duties as assignedQualifications (Knowledge, Skills & Abilities):To perform this job successfully, an individual must satisfactorily perform their essential duty. The requirements listed below represent the knowledge, skills, and/or abilities required to fulfill those duties. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.Education & Experience:Bachelor's degree in a business-related field or a Data Analytics related field1-2 years of experience in data analysisExperience in SQL, DBAExperience in Power BI and TableauProfessional Qualities:Ownership of ProjectsExcellent analytical skillsExcellent attention to detailExcellent communication skillsReporting and documentation skillsEffectively manage tasks, deadlines, and individuals through vendor contractsAbility to interact with colleagues in a self-managed team structureExpert in both Analysis and InventoryComputer Skills:Must be able to demonstrate computer proficiency, especially in Microsoft Excel, Word, Power BI, Visio, and PowerPoint, and other PC based programsExperience working with Oracle BI, Oracle Databases, and PostgreSQLExpert Python and R experienceLinuxWork Environment & Physical Demands:The noise level in the work environment is usually quietOccasional travel required, may include air travelSpecific vision abilities required by this job include the ability to adjust focus, as necessary, to use a computerWhile performing the duties of this job, the employee is regularly required to talk or hear.The employee is frequently required to stand, walk, and sit