Security Coach

The Security Coach is a client-facing security advisor responsible for helping customers improve their security posture through recurring coaching, tactical deep-dives, roadmap planning, and practical guidance. In this role, you will partner closely with customers, Quisitive MDR/SecOps teams, Customer Success, and technical consultants to translate security insights, Microsoft telemetry, compliance requirements, and threat trends into clear, actionable recommendations.

This role supports Quisitive's Spyglass managed security service offer by helping customers understand their current security state, prioritize improvements, and drive adoption of Microsoft security capabilities in a way that aligns with their business goals, risk profile, licensing, and operational needs.

What You'll Do

• Lead recurring customer security coaching sessions, including tactical reviews, advisement sessions, and executive-level security discussions.
• Review threats, incidents, posture trends, identity risks, compliance insights, and Microsoft security telemetry to identify meaningful areas for improvement.
• Translate technical findings into clear, business-focused recommendations, roadmaps, and next steps.
• Partner with MDR/SecOps, Customer Success Managers, consultants, and analysts to align customer priorities, risks, workstreams, and communication plans.
• Help customers improve their understanding of their security environment and the effectiveness of their tools, processes, and controls.
• Review and provide guidance across Microsoft security capabilities, including Microsoft Defender XDR, Microsoft Sentinel, Microsoft Entra ID, Microsoft Purview, Conditional Access, MFA, PIM, email security, insider risk, and cloud app governance.
• Build and maintain customer-specific security roadmaps tied to licensing, budget, risk priorities, compliance drivers, and measurable outcomes.
• Conduct security architecture and adoption planning to help customers optimize the value of their Microsoft tools and licenses.
• Analyze security trends and make recommendations related to external and internal threats, including malware, identity-based risk, data leakage, and attack surface reduction.
• Prepare advisement materials, tactical decks, quarterly executive summaries, and customer-facing recommendations using evidence from dashboards, analytics tools, KQL queries, reports, and telemetry trends.
• Guide client conversations toward additional security enhancements, roadmap initiatives, and continuous improvement opportunities.
• Monitor customer security issues, escalations, and requests, validating context and converting learnings into repeatable guidance.
• Contribute to playbooks, best practices, and coaching materials while mentoring supporting consultants or analysts as needed.

What You'll Bring

• 8+ years of cybersecurity, cloud security, managed security services, or related technical advisory experience.
• Strong client-facing advisory skills with the ability to build trust, lead conversations, and influence business and technical stakeholders.
• Experience working with Microsoft security products and capabilities, including Microsoft Defender XDR, Microsoft Sentinel, Microsoft Entra ID, and Microsoft Purview.
• Experience reviewing security telemetry, dashboards, reports, incidents, identity risks, and compliance-related insights.
• Strong understanding of security frameworks and compliance drivers such as NIST CSF, CIS Controls, PCI, HIPAA, or similar standards.
• Ability to translate complex security data into practical, actionable recommendations for both technical teams and executive audiences.
• Strong business acumen with the ability to connect security priorities to customer goals, operational needs, and risk reduction.
• Excellent written, verbal, presentation, and executive storytelling skills.
• Strong problem-solving, decision-making, time management, and organizational skills.
• Ability to manage multiple customers, priorities, and workstreams in a fast-paced environment.
• A collaborative mindset with the ability to work across functional teams, including MDR/SecOps, Customer Success, consulting, and customer stakeholders.
• A high level of professionalism, ownership, and composure when managing deadlines, changing priorities, and customer-facing situations.
• A growth mindset, curiosity, and desire to continuously learn and adapt as the security landscape evolves.
• Bachelor's degree in Computer Science, Cybersecurity, Information Technology, or equivalent experience.
• Ability to travel periodically, up to approximately 10-15%.

What Would Set You Apart

• Microsoft security certifications such as SC-100, AZ-500, or related Microsoft Security, Compliance, and Identity certifications.
• Experience working in or alongside MDR, SOC, SecOps, or managed services teams.
• Experience with Enterprise Mobility + Security, Office 365 security features, Microsoft Defender for Endpoint, Defender for Cloud Apps, email security, and identity protection.
• Experience mapping compliance and security requirements to technical controls.
• Experience building customer roadmaps, executive security summaries, adoption plans, or measurable KPI-based improvement plans.
• Relevant industry certifications such as CompTIA Security+, CEH, GSEC, CISSP, or CISM.

Why This Role Matters

Security Coaches are a critical connection point between our customers, Quisitive security teams, and the Microsoft security ecosystem. You will help customers move from insight to action by turning telemetry, threat trends, compliance needs, and technical findings into practical steps that improve security outcomes over time.

This is a role for someone who enjoys being both strategic and hands-on - someone who can lead a customer conversation, interpret complex security data, build trust with stakeholders, and help customers make meaningful progress in protecting their business.