Assistant Director of Operations

Job Description

Job Description

Description:

Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels throughout the United States, Mexico, and the Caribbean. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our service ethos is proactive and holistic, fostering an environment where guests feel truly welcomed and supported at every interaction. Our culture is people-focused, data-driven, and results-oriented.

Summary:

The Assistant Director of Operations manages the functional areas of guest registration, night audits, guest reservations, housekeeping/laundry, and food/beverage areas to guarantee guest and associate satisfaction – and maximize hotel profitability.

Duties & Responsibilities:

• Manages financial components of operations
• Assists Director of Operations in day-to-day operations of the hotel
• Maximizes financial performance and upholds quality standards of F&B and Rooms departments
• Builds relationships with guests and monitors satisfaction levels
• Manages and monitors the property Guest Satisfaction Scores and Quality Assurance scores
• Develops schedules adhering to business needs and accurate completion of payroll processes
• Understands and applies accounting principles (e.g., ordering, GL coding, inventorying, etc.) and ensures these are understood and applied correctly by the property Controller
• Assists with selection, training, counseling, and motivating operations hourly associates and managers
• Assists in monitoring the expenses of each departmental budget with the exception of the Sales Department and Maintenance Department
• Assists hotel management and sales teams with the implementation and execution of revenue programs to ensure that the hotel’s room occupancy, average daily rate, and RevPAR objectives are met
• Assists hotel management and sales teams with the implementation and execution of food and beverage programs to ensure that the restaurant marketing, reservations, point of sales system, and service execution objectives are met
• Works with individual vendors - making sure services and invoices match; getting the best price for supplies
• Assists in the maintenance of the key control program that is already in place
• Ensures the security needs of the property and guests are met
• Ensures effective departmental communication and information systems through logs, department meetings, and hotel meetings
• The duties and responsibilities described are not a comprehensive list; additional tasks may be assigned at any given time. The scope of the job may change as necessitated by business demands

Qualifications:

• Be a leader and role model to all associates
• Degree required – minimum 2-year degree
• Experience in similar leadership role required
• Ensure goals are met for all guest service-related measures
• Maintains Market Share: Hotel at natural rank or higher
• Possess advanced knowledge of the principles and practices within all hotel disciplines, including experiential knowledge for management of people and complex problems
• Ability to lift up to 40 lbs. with or without reasonable accommodation
• Ability to bend, reach, or lift as is required in this position.

Benefits:

• Competitive salary
• Annual review with increase potential
• 401k program with company match
• Additional benefits may be available

Arbor’s Guiding Principles:

Arbor Lodging focuses on Five Guiding Principles to foster a culture where growth, development, and progression thrive within the properties:

• Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient. 
• Lead with Heart - Be kind, passionate and hospitable.
• Be Accountable - Take ownership and deliver results.
• Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change.
• Celebrate Differences - Embrace diversity; respect individual opinions and ideas.

Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.