Vice President- Advanced Technical Services

Responsibilities Own the full P&L for the Delivery Services organization, driving revenue realization, margin improvement, and sustainable growth Define and execute a multi-year delivery strategy aligned to WWT's growth objectives and market opportunities Achieve and sustain zero-defect delivery standards across all service lines through rigorous quality frameworks and continuous improvement Maximize engineer and consultant utilization, balancing workforce efficiency with delivery quality and employee wellbeing Establish and track KPIs across utilization, realization, customer satisfaction (CSAT), and quality metrics; act decisively on trends Build scalable delivery models, frameworks, and processes that support rapid expansion without sacrificing quality or consistency Drive the integration of AI-powered tooling, automation, and intelligent workflows to increase delivery velocity and reduce operational friction Partner with Sales, Solution Architecture, and Product leadership to ensure delivery capabilities match commitments made to clients Lead organizational design, workforce planning, and succession planning to ensure bench strength at every level of the delivery org Champion a culture of high engagement, psychological safety, and continuous learning Attract, develop, and retain top technical and delivery talent; build clear career pathways across all service disciplines Serve as an executive sponsor for strategic accounts, representing WWT at the C-suite level Build trusted, long-term relationships with client executives; resolve escalations, communicate proactively, and expand WWT's footprint Present delivery performance, strategic initiatives, and investment proposals to WWT senior leadership and the Board Champion a culture of retrospective learning, turning every project completion into an opportunity to improve the next engagement Qualifications 15+ years of progressive leadership in technology services delivery, with at least 7 years in a senior or executive role Demonstrated P&L ownership in a services organization with $100M+ in annual revenue Proven track record delivering complex, multi-discipline engagements across two or more of: Network, Security, Microsoft, AI/ML, Managed Services, UC, Wireless, SD-WAN, Cabling, or Break/Fix Experience building and scaling delivery organizations from 100 to 1,000+ technical practitioners Track record of measurable improvement in utilization, realization, and quality in a professional or managed services context Deep fluency in at least four of WWT's core service domains Working knowledge of AI and automation technologies in delivery operations (AIOps, intelligent scheduling, predictive staffing) Familiarity with Agile, ITIL, PMI/PMP, and DevOps delivery methodologies Exceptional executive presence; able to command a room, inspire a team, and build trust with Fortune 500 client executives Financial acumen with demonstrated ability to manage P&L, model revenue scenarios, and make data-driven investment decisions Outstanding written and verbal communication skills; able to distill complex operational data into compelling executive narratives Preferred Experience at a top-tier technology solutions provider, systems integrator, or managed services company Active certifications in relevant domains (CCIE, CISSP, Azure Expert MSP, PMP, ITIL v4 Managing Professional) Familiarity with WWT's partner ecosystem: Cisco, Microsoft, Palo Alto Networks, NVIDIA, HPE/Aruba, and others MBA or equivalent graduate-level business education Benefits Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program Organizational Relationships This position reports to the EVP, Technical Delivery & Engineering. Salary Range: $250,000.00 to $500,000.00 annually (actual salary based on factors such as location, experience, and performance; variable incentive compensation may also apply). The range may differ for other geographic locations. All full-time employees receive the benefits outlined above. #J-18808-Ljbffr World Wide Technology