Account Manager

Benefits 401(k) Bonus based on performance Flexible schedule Health insurance Paid time off Company: Wild Goose Chase, Inc. Location: Chicago Ridge, IL – Illinois Territory Reports to: Chief Revenue Officer Employment Type: Full Time Wild Goose Chase, Inc. (WGC) is a leading bird control solutions company dedicated to helping businesses and properties manage bird issues through proven, science‑based solutions. With nearly 30 years of experience and a growing national footprint, we pride ourselves on innovative approaches to bird management that balance property and wildlife needs. Wild Goose Chase’s culture is built on three principles: evidence‑based, tenacity, & respect. We are a small company laser‑focused on fostering a culture where people feel empowered & accountable to grow & achieve their personal, professional and financial goals. Position Overview We’re looking for a relationship‑driven Account Manager to own and protect our Illinois client base. This role is purpose‑built for someone who thrives on deepening existing relationships and helping customers protect their facilities and people. You’ll be the primary point of contact for WGC’s Illinois accounts, ensuring clients renew, expand, and remain happy advocates for our services. The ideal candidate is detail oriented, organized, self‑driven, and has a strong service mindset. This person needs to pay meticulous attention to contract timelines and have the consultative skill to identify and present upsell opportunities naturally. You’ll work closely with our Services team and the broader sales organization to deliver seamless client experiences year after year. Key Responsibilities Own the full renewal lifecycle for majority of Illinois accounts, from proactive outreach 90+ days out through signed contracts, to hit retention targets Maintain an accurate renewal pipeline in CRM; negotiating terms and pricing in alignment with WGC’s guidelines Serve as the primary point of contact for Illinois customers; building trusted relationships with key facility managers, property managers, and operations leads through regular, proactive communication, periodic site visits, attendance at local conferences, and relationship driving activities. Send post‑season account reviews to assess satisfaction and evolving needs; address service issues quickly in partnership with operations Identify and present upsell opportunities within existing accounts (e.g., fecal remediation, netting, laser deterrents); partnering with Account Executives on larger expansion opportunities and track all activity in CRM Collaborate cross‑functionally with operations, billing, and marketing teams; participate in weekly sales and account reviews and share client insights with leadership Required Qualifications Experience & Skills 3–5 years of account management, customer success, or renewals experience in a B2B service environment Demonstrated track record of meeting or exceeding renewal and retention targets Strong consultative communication skills, able to listen, identify needs, and present solutions clearly Experience managing a multi‑account portfolio with overlapping contract timelines Comfortable using CRM systems to manage pipelines and activity (Zoho experience preferred) Proficient in Microsoft Office and standard business technology tools Personal Attributes Relationship‑first mindset with a genuine interest in client success Highly organized with strong attention to detail and timeline management Proactive communicator. You follow up before clients have to ask Calm under pressure with strong problem‑solving skills Team player who collaborates across departments to get things done Adaptable and comfortable working in a growing, entrepreneurial environment Preferred Qualifications Experience in bird control, pest control, facility services, property management, or related service industries Familiarity with commercial property operations and maintenance environments Valid driver’s license and reliable transportation (Illinois territory visits required) What We Offer Compensation & Benefits Base Salary: $55,000–$65,000 (depending on experience) Renewal Bonus: Performance‑based bonus tied to retention rate and upsell revenue Vehicle Reimbursement or company vehicle provided for work travel Technology: Company phone and laptop provided Benefits Package: Health insurance, 401(k), PTO Growth & Development Clear growth path to Senior Account Manager or Sales leadership as the company expands Mentorship from experienced sales leaders and industry experts Opportunity to grow with an expanding national company Exposure to diverse industries including commercial real estate, agriculture, municipalities, and more To Apply: Wild Goose Chase is an equal opportunity employer committed to diversity and inclusion in our workplace. Successful candidates will be subject to background check and drug screening. Flexible work from home options available. #J-18808-Ljbffr