Technical Account Manager I

Technical Account Manager I

Location: Remote

Department: Business Development

Reports To: Technical Account, Director

FLSA Status: Full Time/Exempt

Mission Statement

The mission of Packgene Biotech is to accelerate gene therapy product development by providing an integrated one-stop solution including plasmid, viral vector, fill-finish and QC analytical services for the gene therapy industry.

Company Background

PackGene Biotech was founded in 2014 and headquartered in Guangzhou China. It provides CRO/CDMO services to the emerging gene therapy industry and research institutes. PackGene Biotech (US) is a full subsidiary of the parent company and is expanding its global footprint to Houston TX.

PackGene is looking for highly motivated individuals to join our growing Houston site and become leaders of the company.

Overview

Technical Account Managers (TAM) provide high-level technical support and account management to customers, serving as a pivotal part in PackGene's commercial activities. TAM's primary responsibility includes project design, technical consultation, quotation/proposal preparation, and proactive account management. Technical Account Managers work to strengthen customer relationships by offering an integrated solution to address the challenges our customers are facing in their research and programs

General Responsibilities:

• Provide technical advice to customers, include providing technical support to customer's inquiries, crafting solutions to customers' projects and generating price quotes with detailed project design
• Understand customers' pain points, provide troubleshooting service and resolve customers' complaints regarding technical issues. If necessary, advise them of additional services and product solutions
• Maintain close communication with customers. Facilitate communications between customers and cross-functional teams including Marketing, BD, PM and Production Team.
• Organize and provide internal technical training by delivering presentations or/and demos
• Demonstrate technical expertise when attending trade shows or exhibitions
• Other duties as assigned

Qualifications

• Ph.D. in Molecular Biology, Cell Biology, Immunology, Virology, Neuroscience, Gene Therapy, Biomedical Sciences, or a related life science discipline.
• Native or professional-level proficiency in written and spoken Chinese.
• Excellent written and verbal communication skills in English.
• Strong ability to read, interpret, and apply scientific literature.
• Hands-on research experience in molecular biology, cell biology, virology, gene therapy, gene delivery, or related fields.
• Strong analytical and problem-solving skills.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple projects and priorities in a fast-paced environment.
• Customer-focused mindset with a proactive and collaborative approach.