Medical & Dental Patient Services Representative

Job Description
Be the First Connection in a Patient's Journey to Exceptional Care.

Join a collaborative team where every interaction matters. As a Medical & Dental Patient Services Representative, you'll play a vital role in creating a seamless patient experience by supporting both our medical and dental front office teams. If you're passionate about helping others, thrive in a fast-paced environment, and enjoy building meaningful connections, we'd love to have you on our team.

Schedule: Set schedule between the hours of 8:00am-6:30pm
Anticipated Start Date: September 2026
Hourly Pay: $23.20-$25.00

Benefit Highlights:

• Employer-paid Health Insurance (medical, dental and vision): 100% for employee and 80% for dependents.
• 17 days PTO per year, 11 Paid Holidays, 8+ Sick Days (1 hour for every 30 hours worked)
• Retirement Plan with 6% match

Your Responsibilities:

• Deliver an exceptional patient experience by welcoming patients, managing check-in/check-out, collecting payments, and ensuring accurate registration, insurance, and eligibility information.
• Coordinate patient scheduling for both Medical and Dental services, maximizing provider schedules, managing cancellations and waitlists, and improving patient access to care.
• Support seamless clinic operations by collaborating with clinical teams, assisting with referrals and records management, and responding to patient needs in a fast-paced, team-based environment.
• Maintain accurate documentation and compliance with organizational policies, HIPAA requirements, and regulatory standards while protecting patient confidentiality and promoting Chapa-De's mission and values.

Experience and Skills
Qualifications:

• One year experience in a medical or dental front office setting working with Medi-Cal, Medicare, preferably at Chapa-De.
• Prior experience with electronic health records, preferably eClinicalWorks.
• Understanding of and prior experience working with Medi-Cal insurance processes in either medical and dental settings.
• Working knowledge of medical or dental terminology.

About Us: Chapa-De is a non-profit community outpatient health center with a mission to advance the health and well-being of American Indians and low income individuals living in our communities by providing convenient access to high quality, compassionate care. Clinics located in Auburn, CA and Grass Valley, CA.

Chapa-De recognizes that our strength lies in our people. We are committed to the principles of equal employment and complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is the intent of Chapa-De to maintain a work environment free of harassment, discrimination, or retaliation. We are dedicated to the fulfillment of this policy in regard to all aspects of employment, including but not limited to recruiting, hiring, placement transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment. Chapa-De provides reasonable accommodation to enable qualified individuals with disabilities to perform the essential functions. Please tell us if you require a reasonable accommodation. We comply with California Department of Public Health Requirements. This may include, but not limited to, masking during flu season for employees who decline an annual flu vaccine. Preference in filling vacancies will be given to qualified Indian applicants in accordance with the Indian Preference Act (Title 25, U.S. Code, section 472 & 473)