Chief Operations Officer

Job Description

Job Description

Responsibilities :

Executive and Operational Leadership

• Partner with the President/CEO and executive leadership team to develop and execute strategic and operational priorities.
• Lead inpatient, residential, outpatient, community-based, and support service operations across the continuum of care.
• Improve access, patient flow, clinical efficiency, operational effectiveness, and coordination across service lines.
• Standardize best practices and foster accountability, collaboration, innovation, compassion, and continuous improvement.
• Lead organizational growth initiatives, including new programs, partnerships, acquisitions, and facility expansions.

Financial and Performance Management

• Drive operational efficiency while maintaining exceptional quality of care.
• Develop and manage operating budgets, resource utilization, productivity, and cost management.
• Identify opportunities for revenue growth, payer performance improvement, and financial sustainability.
• Monitor performance metrics and implement corrective action as needed.

Clinical Collaboration

• Develop collaborative relationships with physicians, psychiatrists, psychologists, advanced practice providers, therapists, and clinical leaders.
• Support physician recruitment, retention, engagement, and alignment.
• Foster interdisciplinary teamwork across all service lines.

Metrics and Accountability

Develop and monitor key organizational metrics related to quality, access, safety, employee engagement, financial performance, compliance, and operational efficiency.

Qualifications :

Required

• Master’s degree in Healthcare Administration, Business Administration, Public Health, or a related field.
• Minimum of 10 years of progressive executive leadership experience in behavioral healthcare operations.
• Significant leadership experience overseeing both inpatient and outpatient behavioral health services.
• Strong financial management and operational improvement experience.
• Proven ability to lead organizational change and growth.
• Excellent communication, leadership, and relationship-building skills.

Preferred

• Executive leadership experience in both for-profit and nonprofit healthcare organizations.
• Experience leading psychiatric hospitals, residential treatment programs, outpatient behavioral health services, and community-based programs.
• Experience with hospital licensing, accreditation, and regulatory compliance.
• Knowledge of Teaching Family evidence-based model of care and operational excellence training.

Leadership Competencies

The successful candidate will demonstrate :

• Strategic and operational leadership
• Financial acumen and data-driven decision making
• Executive presence and high emotional intelligence
• Physician, clinician, employee, and stakeholder engagement
• Change leadership, talent development, and teamwork
• Integrity, accountability, and patient-centered leadership

Must be physically able to lift 20 pounds and hold for one minute.

Must be physically capable to receive verbal and written directions. Must be physically capable of sitting and standing for several hours at a time.

Must have good auditory, visual and olfactory ability. Ability to use hands and fingers to handle or feel objects, tools or controls.

Must be able to maintain effective audio, visual discrimination and perception needed for making observations, communicating with others, reading and writing, and operating office equipment and other treatment equipment.

Must be able to use a telephone to communicate verbally and a computer to communicate through written means, to review information and enter/retrieve data, to see and read characters on a computer screen, chart or other treatment items.

Must be willing and able to work with all patients of Methodist Family Health.

Flu vaccination is mandatory and required for all positions (subject only to qualified exemptions).

Job descriptions are not intended, nor should be construed, to be all-inclusive lists of all responsibilities, skills, efforts or working conditions associated with a job. While this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add or remove duties from particular jobs and to assign other duties as necessary.

When an employee performs two or more different jobs, for which different straight time hourly rates are established, the employee will be paid during overtime hours at a rate not less than one and one-half time the hourly rate established for the type of work he or she is performing during the overtime hours.

Pursuant to the Arkansas Medical Marijuana Act 593, this position is a designated safety-sensitive position according to MFH/MCH/MBH standards and processes.