Head of Sales

We’re looking for a commercially driven Head of Sales to lead our North America business at Intrepid Travel.

This senior leadership role sits on the North America Management Team and reports to the General Manager, Canada. The Head of Sales is accountable for driving revenue growth, sales performance, and customer experience across North America, leading high-performing Sales, Customer Service, and Tailormade teams within a hybrid contact center environment.

In this role, you will define and execute a clear commercial strategy, optimize conversion and service delivery, and foster a high-performance culture grounded in accountability, coaching, and continuous improvement.

As part of a globally connected business, you will play a key role in enabling a seamless 24/7 customer support model, partnering closely with global stakeholders, including the General Manager, Global Inside Sales, and regional sales leaders, to ensure alignment, consistency, and excellence across markets.

This is a full-time, permanent position with a hybrid work arrangement based out of our Toronto, Ontario or Golden, Colorado office. The role offers an annual salary of $90,000–$120,000 CAD/USD depending on experience and location, along with a comprehensive benefits package and additional perks.

Qualifications

• 7+ years’ experience leading sales and contact centre operations, ideally in a global environment
• Proven track record delivering sales and service strategies that drive revenue and customer satisfaction
• Strong expertise in contact centre operations, including workforce planning, KPIs (AHT, FCR, SLAs), and 24/7 environments
• Experience leading, coaching, and scaling high-performing sales teams
• Strong commercial acumen, including ownership of budgets/P&L
• Proficiency with CRM platforms (e.g. Salesforce) and performance reporting
• Strong resource and change management capabilities to enhance productivity and profitability

If you're a strategic thinker with a passion for people leadership and delivering exceptional customer experiences – we’d love to hear from you.

Benefits

• Flexible work arrangements, work‑from‑home and the ability to 'work from anywhere' 4 weeks a year
• A free Intrepid trip every year, plus generous discounts for families, and close friends
• 5 extra days of leave a year for use on Intrepid trips
• A minimum of 10 weeks paid parental leave for all parents, and other additional leave provisions.
• Access to e-learning platforms, professional development and mentor programs
• 20 hours of volunteer leave every year to use on causes most important to you
• Employee Assistance Program, a 24/7 service that offers counselling for you and your family

Legal & Diversity Statement

Intrepid is made up of 71 nationalities in over 30 countries, and we recognise that diversity makes us a stronger business. We support a culture where people can be themselves and encourage applications from people of all backgrounds, including First Nations People, LGBTQI+ people, those living with a disability, or from disadvantaged backgrounds, and all people from different ethnicities, races, and religions.

We aim to ensure diversity, equity, and inclusion stay part of our recruitment process. If you require any reasonable adjustment to participate in the recruitment process, please contact us at View email address on click.appcast.io with your name, location, and the adjustments you require; we will then be in touch to support your application.