Product Support Engineer

Product Support EngineerThis role is enabled by an in-depth knowledge of Client's product offerings coupled with a desire to provide timely solutions across an evolving customer Landscape. The Product Support Engineer role is a dynamic global support opportunity that spans an array of engineering disciplines. This individual will report directly to the Semiconductor Test Product Support Engineering Manager.ResponsibilitiesRepresent PSG as a core team member on both existing and new productsWork with the field team and engineering (SW and HW) on field issues and escalations in both the field and factoryAssist with identifying root cause to increase system up time Work as part of the new product integration team by:Participating in new product team meetingsWorking with design engineering to design in serviceability (Client)Lead installation and serviceability discussions as part of design reviewsSupport system install requirements and work with install coordinator on required tools, resources, etc.Develop a Field Replaceable Unit (FRU) strategyOrganize, schedule and project manage field upgradesManage training for Client field service engineersDevelop support documentationMonitor system and new product reliabilityGenerate reliability reports based on field issuesTravel expectations are less than 20% of work requirementsMust HaveBachelors of Science in Engineering (MFG/ME/EE), Electromechanical preferred4+ years experienceMust be self-motivated, team oriented, and "hands-on"Excellent verbal and written communication skillsExcellent organizational and time management skillsAbility to work with limited supervision and with cross-functional teamsCritical thinking and the ability to troubleshoot complex issuesBasic understanding of mechanical design drawings and/or electrical schematicsAbility to create detailed documentationProduct Support and/or automation experience desired Artech