Sales Support Coordinator

Sales Support Coordinator – Post Sales Specialist The Sales Support Coordinator – Post Sales Specialist is responsible for supporting all downstream activities that occur after an order has been submitted. This includes managing order changes, resolving issues that arise during fulfillment, coordinating with internal teams, and ensuring customers receive accurate, timely information through the delivery and invoicing process. This role supports both customers and internal sales teams by providing clear communication, problem resolution, and operational follow‑through. Key Responsibilities Order Management & Issue Resolution Process order modifications, change requests, delivery updates, and post‑booking corrections in the ERP system (e.g., SAP). Investigate and resolve issues related to shipping delays, pricing discrepancies, material shortages, mis‑ships, or product configuration concerns. Coordinate with Operations, Purchasing, Logistics, and Technical Support to ensure timely and accurate resolution. Validate documentation and ensure updates comply with commercial policies and standard work. Customer & Sales Support Serve as the primary point of contact for questions that arise after order entry, including order status, delivery milestones, and invoice‑related concerns. Provide timely communication to Sales Representatives, Project Managers, and customers on issue resolution and expected timelines. Support escalations for high‑priority projects, urgent shipments, or key customer accounts. Assist with credit and debit memo requests, returns processing, and documentation needed for financial reconciliation. Fulfillment & Coordination Monitor order progress from booking through shipment and delivery; proactively identify risks or delays. Collaborate with warehouse, scheduling, and logistics teams to support on‑time delivery performance. Validate shipping documentation, ensure accuracy of bill of lading and packing lists, and follow up on freight claims when required. Support warranty or quality‑related claim processes by gathering documentation and facilitating cross‑functional communication. Documentation, Systems & Compliance Maintain accurate order files, customer communications, and fulfillment documentation. Follow established standard work, policies, and approval workflows for post‑booking tasks. Ensure adherence to pricing, terms, warranty requirements, and financial controls. Use SAP or other enterprise systems to analyze order details, track issues, and support reporting needs. Continuous Improvement Identify common causes of order errors or delays and provide feedback to improve upstream order quality. Participate in process improvement initiatives to increase efficiency and customer satisfaction. Support enhancements to standard work, documentation templates, and system workflows. Collaborate with cross‑functional teams to streamline processes and eliminate recurring issues. Required Qualifications High School Diploma or GED. 2+ years of experience in customer service, order management, post‑sales support, or supply chain operations. Preferred Qualifications Strong problem‑solving skills and ability to navigate complex issues involving multiple stakeholders. Proficiency with ERP systems (SAP strongly preferred). Excellent communication skills with the ability to manage customer expectations professionally. High attention to detail with strong organizational and multitasking abilities. Ability to work efficiently in a fast‑paced, cross‑functional environment. Pay Range The annual salary for this position is between $53,000.00 - $106,000.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate. Other Compensation This position may be entitled to short‑term cash incentives, subject to plan requirements. Benefits Health Care Benefits: Medical, Dental, Vision; Wellness incentives; Retirement Benefits; Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation; Disability: Short‑term and long‑term disability; Life Insurance and Accidental Death and Dismemberment; Tax‑Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account; Tuition Assistance; EEO Statement Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act. If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at View email address on click.appcast.io. We will make every effort to meet your needs in accordance with applicable laws. #J-18808-Ljbffr