Front Office Assistant

Sr. Front Office Assistant

Position Summary: The Senior Front Office Assistant performs routine computerized scheduling and administrative functions in an ambulatory/physician office operating under the direction of the Department Manager, Medical Office Manager, Academic Program Manager, Academic Practice Nurse Manager and/or the Practice Site Supervisor.

Essential Functions: Adheres and assures compliance with Orlando Health and department specific policy, procedures, value statements and Commitment to Excellence standards. Able to handle multiple simultaneous tasks, answer telephone, take messages, file lab reports, medical records and other information according to practice policies and procedures. Performs word processing and spreadsheet data. Performs charge entry and cash handling. Acts as a liaison between the physician, patient and insurance companies to include obtaining referrals and/or authorizations. Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards. Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions: Participates in Quality Assurance and Quality Indicator activities as assigned. Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies. Practices the efficient use of supplies. Maintains a clean, safe and organized office. Act as a Liaison to assist office billing service as requested.

Qualifications: Education/Training: High School graduate or equivalent. Typing speed of approximately 30 wpm or ability to successfully demonstrate competent use of practice management computer system. Knowledge of ICD & CPT. Experience: Two (2) years' experience in a medical office environment.