Account Executive - Services
Cisco Systems
Chief Customer Outcomes And Services Strategist
You will join a dynamic Services Sales team focused on driving customer success through strategic outcomes. We partner closely with Account Teams, Customer Success, and product specialists to deliver high-value service solutions that ensure our customers maximize the value of their Cisco investments. Our team is dedicated to fostering long-term partnerships, driving recurring revenue, and aligning our services portfolio with the evolving needs of our customers.
Your Impact
As the chief customer outcomes and services strategist, you will drive incremental services growth by developing and closing high-value opportunities. You will lead the services strategy, ensuring our customers receive the best support coverage and professional services tailored to their business goals.
Lead complex, high-value deals by crafting tailored service solutions and negotiating terms with key stakeholders.
Engage service buyers by connecting business pain points to meaningful outcomes, recasting decision criteria to reflect Cisco's distinctive value.
Drive the use of customer and market data to uncover new opportunities, optimize service adoption, and deliver accurate sales forecasts.
Facilitate cross-team collaboration with Account Teams, CX product management, and renewals to ensure a seamless end-to-end selling approach.
Oversee accounts within a strategically significant region, championing innovative strategies that foster long-term service partnerships and customer satisfaction.
Minimum Qualifications:
Sales Experience: Proven experience in B2B sales, specifically focused on driving recurring revenue and services growth.
Complex Sales Cycles: Demonstrated ability to manage medium-to-high complexity sales cycles.
Data-Driven Forecasting: Strong proficiency in using data analysis to derive accurate forecasts, set sales commitments, and uncover new opportunities.
Collaboration Skills: Excellent relationship-building skills to lead cross-functional internal teams and engage external customers.
Outcome Alignment: Strong capability to connect customer business pain points to meaningful implications and recast decision criteria around measurable outcomes.
Preferred Qualifications:
Bachelor's degree + 7 years of related experience.
Industry Expertise: Prior experience selling enterprise technology, premium support, or professional services.
High-Value Deals: A proven track record of successfully negotiating and closing complex deals.
Executive Engagement: Experience sustaining long-term relationships and negotiating with Champions and Economic Buyers.
THIS JOB DESCRIPTION DOES NOT APPLY FOR EMPLOYEES IN AUSTRIA, BELGIUM, FRANCE, GERMANY & NETHERLANDS
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