Scheduling Coordinator

On-Site Scheduling Coordinator Periodontics/Oral Surgery

Back Bay Periodontics & Dental Implants

398 Commonwealth Ave, Boston, MA

MondayFriday | 7:30am4:30pm / 8:30am4:30pm (rotation) On-site position (not remote or hybrid)

Be the First Impression of a Premier Periodontal Practice

At Back Bay Periodontics & Dental Implants, we specialize in advanced periodontal care and dental implant treatment helping patients restore their health, confidence, and smiles. Periodontal care is personal. Many of our patients are referred to us for complex gum disease treatment, implant placement, and surgical procedures. They may feel anxious, overwhelmed, or unsure of what to expect.

That's where you come in.

We're looking for a polished, compassionate, highly organized Scheduling Coordinator who understands that exceptional patient care begins at the front desk.

Your Impact

As our Scheduling Coordinator, you play a critical role in delivering a seamless patient experience and supporting clinical excellence.

• Welcome patients warmly and professionally from the moment they arrive
• Provide concierge-level service to patients and referring general dental offices
• Schedule appointments strategically to optimize provider time, treatment flow, and patient satisfaction
• Prepare and manage daily provider schedules
• Prepare and organize patient charts
• Collect patient financial responsibility with clarity and confidence
• Manage patient flow to reduce wait times
• Maintain strong, professional relationships with referring offices
• Keep the reception area organized and welcoming
• Protect patient confidentiality in full accordance with HIPAA

You are not "just answering phones." You are ensuring our day runs efficiently and our patients feel cared for from start to finish.

What Makes You a Great Fit

Required:

• High school diploma or equivalent
• 1+ year of customer service experience
• 1+ year of healthcare experience

Highly Preferred:

• Periodontal, dental, or specialty dental experience
• Understanding of dental terminology

You Bring:

• A friendly, confident, and professional presence
• Strong organizational skills and attention to detail
• Confidence handling financial conversations with patients
• Solid basic office skills (typing, filing, scheduling systems)
• The ability to multitask without losing warmth or composure
• A patient-first and team-centric mindset

Experience in a periodontal or specialty dental office is especially valuable, as our scheduling requires coordination of surgical procedures, implant cases, and ongoing periodontal maintenance.

Why Join Our Practice?

We are proud to be a respected periodontal specialty practice serving Boston and partnering closely with referring dentists throughout the community. Our team is professional, collaborative, and committed to excellence.

Core Benefits & Wellness

• Medical (including Virtual Care), Dental & Vision Coverage
• Employee Assistance Program (EAP)
• Uniforms/Scrubs provided

Financial Well-Being

• Competitive pay, Bonus potential, Annual merit reviews
• 401(k) with Company Match
• Health Savings Account (HSA) with eligible plans

Life Insurance

• Basic & Supplemental Life Insurance
• Spouse & Child Life Insurance

Time Off & Leave

• Paid Vacation (starting at 2 weeks), Sick Time, 6 Annual Paid Holidays
• Short- & Long-Term Disability
• 2 Weeks Paid Parental Leave

Ready to Join an Elite Team?

If you're looking for a stable, professional environment where your role truly matters and where patient experience is held to the highest standard we would love to meet you.

Apply today and become part of a practice that sets the standard for exceptional periodontal and oral surgery care in Boston.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, sex, age, national origin, disability, genetic information, sexual orientation, gender identity and protected veterans' status.

E-Verify Participation Notice: This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact the appropriate federal agency before taking any action against you, including terminating your employment.

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