Customer Service Representative

Overview Position involves providing technical and sales assistance to SEW‑EURODRIVE customers, potential customers and associates in order to maintain established sales activity and generate new sales within corporate guidelines. Customers and associates will be handled with a view toward growth and long‑term relationships while maintaining a consistent and businesslike attitude. Job Details Pay Range: $19.50 to $22.50 1st shift; a 10% shift premium is paid for 2nd and 3rd shift positions. Responsibilities Attain and keep current with the knowledge and skills required to provide information, service and assistance. Be available as assigned to accept all calls in a professional manner and determine the nature of the call. Take all possible action—including research, computer work, completing forms and other follow‑up—to expeditiously ensure accurate information and service is provided. Obtain required information and respond when necessary to complete action on inquiries/requests received. Complete appropriate paperwork and associated computer data/order entry to accomplish required actions. Provide assistance to other employees in a businesslike and professional manner as required. Qualifications Although we have described above what we are generally looking for, we are very likely missing other attributes and skills that may make you a great fit. Please tell us about your additional skills and abilities by applying and listing your attributes. Benefits Medical Insurance – Includes Medical, Dental, Vision, Audio, and Prescription Drug coverage plus $125 annual reimbursement for eligible vitamins & minerals. Life Insurance worth 2.5 times annual base pay. Includes Accidental Death & Dismemberment. Disability – Includes both Short Term Disability and Long Term Disability. Flexible Spending Account (FSA) for Medical and/or Dependent Care made available annually during open enrollment. Timely evaluations with potential for a pay increase. Paid Vacation – 2 weeks of vacation accrual per year at the start, increasing after five years and ten years of service. Holiday Pay – 12 paid holidays per year. Retirement Benefits – 401(k) with Profit Sharing Contribution and 200% Company Match on the first 3% you defer to your 401(k) account. Additional Paid Time Off (PTO) for hourly positions – Unused time is paid out annually. Paid Parental Leave – Supports new parents with balancing work and family matters. Onsite Clinic Services – On‑location medical services by licensed providers at no cost to employees. Education Assistance Programs – Student Loan Repayment / Tuition Assistance options. Counseling Resources – Easy and convenient access to professional counseling services online. Wellness Resources – Comprehensive, interactive and personalized wellness program with potential to earn points for awards or gift cards. Uniforms/Subsidies – Uniform subsidies and/or uniforms provided for applicable roles, based on job requirements. Safety Shoes – Subsidy for the annual purchase of OSHA approved safety shoes, based on job requirements. Employee Assistance Programs – Program to help employees navigate challenging life circumstances. #J-18808-Ljbffr