Parts and Service Specialist

Parts and Service Specialist

Under minimal supervision, the Parts and Service Specialist will perform all necessary procedures to assist with maintenance and repairs of Flexcar vehicles. This employee will be responsible for parts sales, parts stocking, ordering, receiving, returns, cycle counting and physical inventory, customer appointment scheduling, and other duties as required.

What You'll Love about this Role:

• Being a core member of our Onsite Market Operations team our customer satisfaction depends on you.
• Being part of an automotive company that recognizes talent where you can make a difference.
• We are growing quickly which means your career can grow quickly with us too.

What Drives Success for this Role:

• Identify, order, and maintain correct supplies and parts in order to properly service vehicles.
• Actively negotiate favorable costs/terms with local vendors for parts and supplies.
• Meet and greet all service customers in a manner that embodies a customer centric experience
• Handle direct customer contacts, transferred calls from customer care, and assist in planning for each customer.
• Use functional knowledge, investigate customer concerns, and ask probing questions to solve customer concerns as quickly as possible.
• Using company tools to source, order, receive, locate, allocate, and reconcile parts inventory.
• Track core returns and process them back to vendors for timely core credits.
• Return parts as needed to keep on-hand parts to a minimum.
• Order and track consumable supplies, in conjunction with technicians, to ensure the smooth operation of the service department (brake cleaner, washer fluid, etc.)
• Assist with Environmental Health and Safey EH&S compliance for site in conjunction with Site Lead
• Establish specific time with all customers to update them on the status of their vehicle, whether they are waiting or dropped off their vehicle, and consistently meet those call time commitments.
• Keep customers informed throughout the repair process and give relevant updates to ensure a smooth communication process.
• Create, manage, and problem solve repair orders from end to end, including ordering parts in conjunction with technician recommendations, ordering parts ahead for scheduled customer appointments, managing excessive costs, route work to technicians, and work with vendors to complete work on vehicles that cannot be completed in-house.
• Remain calm, solution-oriented, and empathetic throughout escalated customer interactions.
• Follow Flexcar standard operating procedures (SOPs) at all times.
• Keep the workplace free and clear of hazards, according to 5S standards.
• Review work orders for accuracy of work performed and parts installed.
• Use of computers, including internal and external technology systems in order to complete daily assignments.
• Assist in onboarding other new team members and be a good team player. Provide support to other associates and managers as needed.
• Must be able to work days, evenings, weekends and/or holidays.
• Willingness to work in varying weather conditions.
• Ability to carry tools and supplies up to 75lbs.
• Valid driver's license and an acceptable driving record (per company standards)
• 3+ years of service and parts experience is preferred.
• At least 18 years old

What Tops of the Tank:

• Rest & Relax! Potential to accrue 80 hours of PTO your first year, and up to 120 hours in later years plus multiple company paid holidays and 40 hours of Sick time.
• Save for Your Future! 401(k) with company match from day one of hire
• Benefits: Excellent, low-cost healthcare coverage including: medical, dental, vision, eligibility day one
• Drive a Flexcar! Discounted employee rate on Flexcar products and no annual membership fee
• Weekly Pay
• Uniforms
• and other amazing perks!

Disclaimer: This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at anytime at the sole discretion of the Employer. Flexcar is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Flexcar provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.