Order Processing Specialist

Job Posting

The ideal candidate will have strong attention to detail, excellent time-management and organizational skills, and the ability to work efficiently in a fast-paced, deadline-driven environment while maintaining a high level of accuracy and customer service.

Major Job Functions

• Accurately enter customer purchase orders data received through various modes
• Verify order details such as product information, quantities, pricing, and shipping details for accuracy
• Ensure all incoming orders are processed promptly and in accordance with company standards
• Develop and maintain a strong understanding of company products, services, and order processes.
• Provide timely order updates and exceptional customer service regarding order inquiries
• Coordinate with Accounts Receivable to help mitigate credit risk and address credit-related order issues
• Collaborate with internal departments and manufacturing facilities to understand order status, product availability, and fulfillment timelines
• Monitor customer trends and communicate relevant observations to the Operations team

Additional Job Functions

• Process and generate daily customer invoices accurately and on time
• Submit invoices through EDI systems and customer billing portals
• Monitor and resolve invoice transmission errors or rejections
• Prepare reports and supporting documentation as needed
• Scan, upload, and electronically file invoices and supporting documentation
• Provide backup support for billing and administrative functions as needed

Required Skills/Abilities/Education

• High school diploma or equivalent
• 5+ years of experience in order processing
• Experience with high-volume data entry supporting a large customer base, preferably within a manufacturing environment
• Strong attention to detail and ability to maintain accuracy while managing large volumes of data
• Excellent problem-solving skills and adaptability in a changing environment
• Strong multitasking, prioritization, and time-management abilities
• Highly organized with excellent verbal and written communication skills
• Knowledge of logistics, including LTL, TL, freight rates, and transit times
• Strong customer service skills with the ability to build and maintain effective working relationship across departments and manufacturing facilities
• Proficiency with Microsoft Office and other common business technology platforms
• Experience with EDI processing and customer portals preferred
• Experience working within an EPR system; SAP S/4Hana experience a plus

Work Environment

• Office-based, Monday-Friday
• Fast-paced setting with daily deadlines
• Collaborative team atmosphere

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.