Customer Service Sales Specialist

Job Description

Job Description

Sales Account & Customer Service Coordinator

???? San Fernando Valley, CA

???? Full-Time | Salaried

We’re looking for a highly organized, proactive Sales Account & Customer Service Coordinator to support key customer accounts and partner closely with Business Development. This role sits at the center of sales, operations, and customer relationships — ensuring orders move efficiently, communication stays clear, and customers are supported at a high level.

If you thrive in a fast-paced manufacturing environment and enjoy owning both the details and the relationships, this is a strong opportunity to step into a high-impact role.

What You’ll Do

• Manage assigned customer accounts and serve as a primary point of contact
• Oversee accurate entry and tracking of purchase orders within ERP (Epicor or similar)
• Coordinate with production, logistics, and internal teams to ensure on-time delivery
• Generate and review sales and order reports to support account strategy and performance tracking
• Support proposals, presentations, and customer meetings as needed
• Resolve customer inquiries efficiently while identifying process improvements that enhance service and execution

What We’re Looking For

• 4+ years of experience in sales support, account coordination, or customer service within a manufacturing or aerospace-related environment
• Strong ERP experience (Epicor preferred)
• Technical or industrial product exposure is a plus
• Proficiency in Excel and Microsoft Office
• Highly organized, detail-oriented, and capable of managing multiple priorities
• Strong communicator who can work cross-functionally and independently

Additional Requirements

This position requires access to information subject to ITAR regulations. Applicants must be U.S. persons as defined by ITAR (U.S. Citizen, U.S. Permanent Resident, or Protected Individual under 8 USC 1324b(a)(3)).