Regional Community Manager - East Tennessee

Job Description

Job Description

At Volunteer Properties, our team is driven by integrity, excellence, collaboration, and innovation. We are a people first company, committed to delivering exceptional results through continuous improvement and vibrant engagement. If you are an enthusiastic leader looking for a place to grow, you may be the Regional Manager for us!

Our Regional Managers oversee the operations and success of multiple residential properties. They are the backbone of our operations - responsible for achieving operational excellence, maintaining financial health, and ensuring resident satisfaction while aligning with the company's mission, values, and goals. This extremely important leadership position drives performance through team development, process optimization, and client-centric management.

Requirements - What You Have Achieved in Your Career:

• Leadership: Proven ability to inspire, motivate, and guide diverse teams to achieve shared goals while embodying the organization's core values.
• Financial Acumen: Expertise in budget management, financial analysis, and interpreting financial statements.
• Problem Solving: Strong analytical skills to address challenges and develop effective solutions for both residents and team members.
• Time Management: Exceptional organizational skills to prioritize tasks and meet deadlines across a diverse portfolio.
• Communication: Excellent verbal and written communication abilities to effectively engage with internal teams, tenants, and external stakeholders.
• Technical Proficiency: Advanced knowledge of property management software (e.g., RealPage, OneSite, Knock) and standard office tools.
• Strategic Thinking: Visionary and forward-thinking approach to driving portfolio performance improvements.
• Experience: At least 3 years of experience managing multi-site assets and teams.
• Certification: Certified Apartment Manager (CAM) or Certified Property Manager (CPM) designation preferred.

Key Responsibilities:

Portfolio Oversight

• Managing and monitoring the performance of multiple properties, ensuring financial, operational, and tenant satisfaction goals are met.
• Strategizing plans and implementing tasks to carry out the owner and company vision for each property assigned to the portfolio.
• Ensuring properties comply with all regulatory requirements, including lease agreements, and company policies.
• Overseeing the implementation of maintenance, repair, and capital improvement projects across properties.
• Developing and implementing strategic plans to improve occupancy rates, revenue, and retention.
• Promoting tenant satisfaction by maintaining high-quality living environments and addressing complaints or concerns promptly.
• Preparing and presenting property performance reports, action plans and progress updates to senior management and ownership.
• Collaborating with owners and investors to review property analysis, discuss financial health, and strategize future improvements.
• Leading special projects or initiatives as assigned.

Financial Responsibilities

• Working closely with the finance department to maintain budget adherence and achieve financial targets.
• Reviewing and analyzing budget statements, expense reports, and financial statements for accuracy while ensuring that your portfolio management team understands financial reports.
• Communicating financial performance and projections to property owners and investors, addressing any areas of concern with actionable solutions.
• Providing recommendations to owners and investors regarding capital expenditures, cost optimization, and revenue enhancement strategies.

Leadership & Team Development

• Acting as a liaison between the corporate office and on-site teams, ensuring alignment on policies and objectives.
• Leading the team in weekly meetings to discuss initiatives, KPIs, and quarterly objectives for the property and team to ensure consistent communication and support is given.
• Recruiting and mentoring your team to achieve their professional goals and maintain communication through one-on-one staff meetings to ensure consistent support and understanding of tasks and feedback.
• Fostering a collaborative team environment through clear communication and recognition of achievements.
• Actively living out the company's core values and leading by example.

MidTN Volunteer Properties is an Equal Employment employer.