Collections Specialist

Job Description

Job Description

We are looking for a Collections Specialist to support receivables and payment recovery efforts for a manufacturing organization in Victor, New York. This Long-term Contract position focuses on managing commercial and consumer collection activities, resolving past-due accounts, and helping maintain healthy cash flow through effective customer outreach. The ideal candidate brings a strong understanding of credit and collection practices, billing follow-up, and account resolution while maintaining a high level of customer service.

Responsibilities:
• Contact commercial and consumer customers regarding outstanding balances and guide them through payment resolution options.
• Review aging reports and account histories to prioritize collection efforts and follow up on delinquent invoices.
• Investigate billing questions, payment discrepancies, and account issues to support timely collections.
• Document collection activity, payment commitments, and account status updates accurately within internal records.
• Partner with billing, credit, and customer service teams to address disputes and remove barriers to payment.
• Monitor customer accounts for risk indicators and escalate unresolved or high-priority items when appropriate.
• Support ongoing collection processes by maintaining organized records and adhering to established procedures.• Experience handling both commercial and consumer collections.
• Working knowledge of credit and receivables collection practices.
• Ability to manage billing-related follow-up and resolve account discrepancies.
• Strong communication skills for customer outreach by phone and email.
• Detail-oriented approach to documenting account activity and payment arrangements.
• Proficiency with collection processes and account tracking systems.