Call Center Representative

Location Ocala, FL (ONSITE) Schedule Tuesdays‑Fridays 11:30am - 8:00pm, Saturdays 8:00am - 4:30pm About Us West Shore Home is a technology‑driven industry‑leading home improvement company specializing in high‑quality and convenient remodels of Bathrooms, Windows, Doors, and Flooring. West Shore Home operates in over 40 locations nationwide and is home to over 3,000 employees! Position Inside Sales Representative Purpose As an Inside Sales Representative, you will complete inbound and outbound calls with the goal of scheduling appointments for our In‑Home Sales Representatives. Key Role Accountabilities Speak with customers who recently had a project consultation but were unable to move forward at that time – provide them a callback to set up a second, faster consultation. Make outbound calls to customers interested in the products West Shore Home has to offer. Receive inbound calls from customers and follow up on inquiries – no cold calling. Meet and exceed daily and monthly targets. Attend daily meetings with your team and department leadership to discuss metrics and priorities. Maintain accurate records of all customer interactions in Salesforce. Must‑Have Requirements Excellent Communication Skills: clear, friendly, and persuasive. Sales‑Driven Mindset: motivated by goals and take pride in reaching them. Ability to Handle Rejection Positively: see “no” as an opportunity to improve. Previous Call Center or Sales Experience – preferred but not required. Benefits Comprehensive Health Insurance options (Medical, Dental, Vision, Accident, Life, Critical Illness, Short and Long‑Term Disability) 401(k) with company match HSA plan with company match Paid holidays and paid time off (PTO) Employee Referral Program Employee Discount Program Paid training and unlimited professional growth potential Compensation The hourly pay for this position is $19.75 per hour plus monthly bonus potential. Final compensation may vary based on experience, knowledge, skills, and abilities as well as geographic location. Equal Employment Opportunity West Shore Home is an equal opportunity employer. All employees are subject to a pre‑employment screening process including a background check and drug screen. We provide reasonable accommodations for qualified individuals with disabilities. If you require a reasonable accommodation in completing the application, interview, or testing, please direct your inquiries to your recruiter. #J-18808-Ljbffr West Shore Home