Customer Support Supervisor

Join to apply for the Customer Support Supervisor role at Security First Insurance 2 days ago Be among the first 25 applicants Join to apply for the Customer Support Supervisor role at Security First Insurance Get AI-powered advice on this job and more exclusive features. The Customer Support Supervisor will lead and develop a high-performing team, oversee daily operations, ensure customer service goals are met, handle escalations, and manage payroll. This role requires strong leadership skills, the ability to motivate a diverse team, and a focus on continuous improvement. Key Responsibilities Lead and mentor customer support specialists to meet performance goals. Monitor team performance and ensure quality standards are met. Manage employee schedules and adherence to optimize efficiency. Handle escalations, collaborate with cross-functional teams, and resolve issues. Oversee team training, timekeeping, and payroll management. Minimum Requirements High School Diploma or GED Two (2) years’ experience in a contact center or customer service supervisory role OR an equivalent combination of education, certification, training, and/or experience Certifications And Licenses May be required to possess a valid state of Florida driver’s license Florida property & casualty (P&C) 220 license or ability to obtain within 1 year of employment Insurance industry designations or trade certifications as required Preferred Qualifications Bachelor’s degree in a related field Three (3) years of industry experience in property & casualty (P&C) underwriting or claims or financial services industry Prior experience with coaching and training team members Bilingual (Spanish / English) Seniority level Seniority level Not Applicable Employment type Employment type Full-time Job function Job function Strategy/Planning and Information Technology Industries Insurance Referrals increase your chances of interviewing at Security First Insurance by 2x Sign in to set job alerts for “Head of Customer Service” roles. Palm Coast, FL $35,000.00-$40,000.00 8 months ago Daytona Beach, FL $21.00-$28.30 3 weeks ago Front of the House Team Member/Customer Service We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr