Housekeeping Supervisor

Job Description

Job Description

Join our team at DoubleTree by Hilton, where our CARE culture empowers you to lead and inspire. As a Housekeeping Supervisor, you'll guide a dedicated team to ensure high-quality service and exceptional experiences for our guests. Your leadership will foster a collaborative and inclusive environment, driving team success and guest satisfaction. With competitive wages, comprehensive benefits, and Hilton employee discounts, you'll have the support you need to thrive.

We're looking for a dynamic leader experienced in supervising diverse teams in fast-paced settings. If you're passionate about operational excellence and enjoy the rewards of a challenging environment, this is the perfect opportunity for you. Let's create memorable experiences together while you grow your career in a supportive work culture. Apply today to be a part of our committed team and make a difference every day. Compensation:

$20 - $20.50 hourly

Responsibilities:

• Staff Management: Assign workloads, and train new or existing team members on cleaning protocols.

• Quality Inspections: Routinely inspect guest rooms, corridors, and public areas to ensure they meet the hotel’s cleanliness and maintenance standards.

• Inventory Control: Monitor supplies, linens, and cleaning equipment. Reorder items when stock runs low to keep carts fully equipped.

• Guest Services: Address guest complaints or special requests (e.g., extra towels, specific room needs) in a professional and timely manner.

• Cross-Department Coordination: Communicate with the front desk regarding room statuses (dirty vs. inspected/ready) and the maintenance team for any facility repairs.

• Administrative Duties: Update room statuses in the hotel property management system (PMS), maintain attendance logs, and log lost-and-found items.
  

The successful candidate will possess excellent organizational skills, a proactive approach to problem-solving, and the ability to motivate team members. This role is essential for bridging communication gaps between front-line staff and management and enhancing productivity, making it integral to the success of our organization. Join us and contribute to a work environment that values diversity, integrity, and high standards of customer service. (Bilingual is a benefit to this position)

Qualifications:

• Experience in supervising housekeeping teams in a hospitality setting, ensuring high standards of cleanliness and guest satisfaction.
• Ability to train, mentor, and motivate team members, fostering a collaborative and inclusive work environment.
• Proven track record of managing inventory effectively, ensuring supplies and equipment are always available and well-maintained.
• Strong communication skills to coordinate efficiently with front desk and maintenance teams, ensuring seamless operations.
• Proficiency in using hotel property management systems (PMS) for updating room statuses and maintaining accurate records.
• Ability to handle guest requests and complaints professionally, ensuring a positive guest experience.
• Detail-oriented approach to conducting quality inspections, ensuring all areas meet the hotel's cleanliness and maintenance standards.

About Company

At the DoubleTree, it's our unique CARE culture that inspires us to create and deliver exceptional experiences for our guests, Team Members, and the communities in which we live and work.

Our hotel is near I-25, five minutes from the Broadmoor World Arena, and it's under five miles from downtown Colorado Springs, Fort Carson, and the Cheyenne Mountain Zoo. Garden of the Gods is only a 20-minute drive away.

Competitive Wages, Sick Leave Pay, 401(k), and Hilton Employee Discounts.

The DoubleTree Colorado Springs is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, pregnancy, marital status, sexual orientation, age, national origin, veteran or military status, disability, genetic information, or any other characteristic prohibited by federal, state, and/or local laws.