Ambulatory Services Representative I

POSITION SUMMARY The incumbent is responsible for coordinating all the functions and activities related to ambulatory patient access including front-end customer service, patient registration, insurance/coverage verification, appointment scheduling, charge entry, and a variety of administrative duties in support of the department such as handling forms, phones, filing, making appointments, photocopying, faxing, mailings, letters, reports, etc. Position: Ambulatory Services Representative I Department: Ambulatory Float Pool Schedule: Part Time (Rotate Day/Evening, Per-Diem position which requires a minimum of two shifts per month Monday-Friday Regular business hours typically 8:00 am - 4:30 pm.) ESSENTIAL RESPONSIBILITIES / DUTIES Perform a wide variety of administrative duties to ensure proper functioning of assigned department. Provide front-end customer service and reception duties. Create or verify Master Patient Index (MPI) registration demographics. Visit management appointment scheduling including consults, tests, in-office procedures, follow-up visits, and cross-booking interpreters, social services, radiology, etc. Insurance/coverage verification, co-payment collection, and front-end review and correcting registration and insurance edits. Pre-authorization, referral coordination, and referral reconciliation, including work list management. Handle forms, phones, filing, making appointments, photocopying, faxing, mailings, letters, reports, and other related duties as needed. JOB REQUIREMENTS Education Associates degree (or equivalent) or HS/GED plus at least two years relevant experience. Experience Experience working in a clinical setting preferred. Knowledge and Skills Excellent English communication skills (oral and written) and interpersonal skills to interact with internal and external contacts in a courteous and patient-focused manner. Demonstrated customer service skills, including the ability to use appropriate judgment, independent thinking, and creativity when resolving customer issues. Maintain strict confidentiality of all personal/health-sensitive information. Ability to effectively handle challenging situations and balance multiple priorities. Basic computer skills and knowledge of Microsoft Office applications (MS Word, Excel & Outlook) and web/internet. Experience with standard hospital registration & billing systems or ability to learn such systems. COMPENSATION & BENEFITS Compensation Range: $20.23 - $24.65 per hour. This range is an estimate based on minimum job qualifications. Total compensation may include medical, dental, vision, pharmacy benefits, contract increases, Flexible Spending Accounts, 403(b) savings matches, earned time cash out, paid time off, career advancement opportunities, and resources to support employee and family wellbeing. EQUAL OPPORTUNITY STATEMENT Boston Medical Center is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e‑mail to View email address on click.appcast.io or call View phone number on click.appcast.io to let us know the nature of your request. BMC requires all staff to be vaccinated against COVID-19 and flu, as well as receive a booster dose of the COVID-19 vaccine. Boston Medical Center participates in the Electronic Employment Verification Program. As an E-Verify employer, prospective employees of BMC must complete a background check before beginning their employment at the hospital. #J-18808-Ljbffr