Student Worker - Office of Information Technology Support Center

University of Nevada, Reno

The University of Nevada, Reno is recruiting for a student worker for the Office of Information Technology Support Center as a technician for the Help Desk and Support Center in the Knowledge Center.

Student technicians are tasked with assisting students, staff, and faculty members over the phone and providing frontline technical support at the Computing Help Desk. Candidates will possess strong customer service skills and an ability to show critical problem-solving skills. In addition, an eagerness to learn and show flexibility is encouraged.

Responsibilities:

• Assisting users with technological troubleshooting over the phone, chat, or in person.
• Logging interactions through our ticketing system.
• Researching solutions using available resources, such as the OIT Knowledge Base.
• Directing and transferring calls coming from internal and external guests as Campus Operator.

Required Qualifications:

• Candidate must be enrolled at the University of Nevada, Reno.
• Candidate must be able to demonstrate the ability to assist customers with common and uncommon technology related issues.

Preferred Qualifications:

• Candidate has customer service experience (Information Technology experience not required).
• Candidate has familiarity with software including Microsoft Office, Microsoft Windows, and Apple OSX/IOS.

Schedule:

Expected hours to work per week: 15.

Compensation Grade:

Student Employee Level 1 $15.00/hr.

Attach the following attachment(s) to your application:

Resume (required) List a detailed description of the major duties that you performed as part of each job. You must demonstrate that you qualify for the position and your education and experience must be clearly documented.

Cover Letter (optional).

Contact Information for Two References (optional) Please include name, contact information, and relationship.

Fall 2026 Availability/Class Schedule (required).

Summer 2026 Availability/Class Schedule (optional).

This posting is open until filled. Qualified individuals are encouraged to apply immediately. This search will close without notice when a sufficient number of applications are received or a hiring decision has been made.

A background check will be conducted on the candidate(s) selected for hire.

HR will attempt to verify academic credentials upon receipt of hiring documents. If the academic credentials cannot be verified, HR will notify the faculty member that an official transcript of their highest degree must be submitted within thirty days of the faculty member's first day of employment.

References will be contacted at the appropriate phase of the recruitment process.

Applicants hired on a federal contract may be subject to E-Verify.

As part of the hiring process, applicants for positions in the Nevada System of Higher Education may be required to demonstrate the ability to perform job-related tasks.

For positions that require driving, evidence of a valid driver's license will be required at the time of employment and as a condition of continued employment.

Schedules are subject to change based on organizational needs.

The University of Nevada, Reno is committed to providing a place of work and learning free of discrimination on the basis of a person's age (40 or older), disability, whether actual or perceived by others (including service-connected disabilities), gender (including pregnancy related conditions), military status or military obligations, sexual orientation, gender identity or expression, genetic information, national origin, race (including hair texture and protected hairstyles such as natural hairstyles, afros, bantu knots, curls, braids, locks and twists), color, or religion (protected classes).

The University of Nevada, Reno is a leading public research university committed to the promise of a future powered by knowledge. Founded in 1874 as Nevada's original land-grant university, the University serves more than 23,000 undergraduate and graduate students from all 50 states and 63 countries.

Classified by the Carnegie Classification of Institutions of Higher Education as an R1 ("Very High Research") university, it is also recognized in the Carnegie Community Engagement classification. The University is also ranked by U.S. News & World Report among the "Best National Universities" and "Best National Public Universities." It also ranks in the top tier of the WSJ/Times Higher Education World University Rankings and the New York Times' "Top Colleges for Economic Diversity."

Since 2009, nearly $1 billion has been invested in advanced labs, facilities, and residence halls on the main campus. The University is home to Nevada's first medical school the University of Nevada, Reno School of Medicine and the Wayne L. Prim Campus at Lake Tahoe, where education, research, and creative work thrive in a stunning mountain setting. The University delivers on its original land-grant mission with outreach across the state through the University of Nevada, Reno Extension, Nevada Agricultural Experiment Station, Nevada Bureau of Mines and Geology, Nevada Small Business Development Center, the Nevada Seismological Laboratory, and Wolf Pack Athletics.

The main campus is in Reno, Nevada, a burgeoning global technology hub with a vibrant midtown and downtown. Found where the high desert of the Great Basin meets the High Sierra and Lake Tahoe, the beautiful, 290-acre main campus is also a Nevada State Arboretum. The University's physical infrastructure is expanding with ongoing construction of the newly named John Tullock Business Building, set to open in fall 2025. Groundbreaking is also planned for a new State Public Health Laboratory Building on campus, alongside the recent acquisition of 16 parcels near campus, known as "University Village," to provide affordable housing for graduate students and early career faculty.

Collaborating with world-renowned organizations, the University fosters innovation through initiatives such as the Digital Wolf Pack partnership with Apple, which ensures equitable access to technology for students, providing new incoming freshman or transfer students with an iPad Air and accessories. Google's TechWise initiate is an 18-month program that fully supports undergraduate students in becoming entry-level software engineers by graduation.

In 2023, the U.S. Department of Commerce's Economic Development Administration (EDA) announced that Nevada led by the University of Nevada, Reno was named one of the inaugural 31 Regional Technology and Innovation Hubs (TechHubs). Nevada was selected from a competitive pool of 489 applicants from across the United States and its territories. Nevada's Tech Hub will strengthen America's lithium batteries, critical elements and other electric vehicle materials industry sectors within the state.

Through its commitment to high-impact education, world-improving research and creative activity, and outreach that's transforming Nevada's communities and businesses, the University continues its 150-year tradition of benefitting our state, nation and world.

The University recognizes that diversity promotes excellence in education and research. The inclusive and engaged community on campus recognizes the added value that students, faculty, and staff from different backgrounds bring to the educational experience.

Today, the University delivers on its original land-grant mission of access to education and knowledge by investing in the academics, facilities, support, engagement and vibrant campus life that promote our diverse students' cognitive growth and academic achievement all while remaining one of the best values in American higher education.

For more information, please visit the University's website.