Omni-Channel Program Manager

Vanguard Workplace Analytics is seeking an OmniChannel Pro gram Manager to lead how analytics demand is owned prioritized and delivered across P articipant Financial Services (PFS). This role focuses on creating clarity for cross - analytics asks improving transparency into prioritization and capacity as PFS continues to expand it s omni channel engagement efforts.

This is a senior individual contributor role requiring strong cross - functional influence stakeholder management and analytics leadership.

Key Responsibilities

• Own intake triage and prioritization of analytics requests across PFS with particular focus on cross - team and omni channel efforts.

• Serve as the primary point of accountability for analytics asks spanning Marketing Sales & Education Client Communications Client Experience and Enterprise partners.

• Improve transparency into analytics prioritization capacity constraints and delivery timelines for business partners.

• Act as a trusted partner to PFS teams enabling early analytics engagement in campaign planning and experimentation.

• Translate analytics constraints dependencies and tradeoffs into clear business friendly communication for stakeholders.

• Proactively communicate major analytics initiatives data engineering dependencies or headwinds that may impact delivery timelines.

• Identify opportunities to improve continuity efficiency and effectiveness of analytics enablement as business needs to evolve .

• Enable leaders and crews to understand how their asks fit into the broader portfolio rather than managing expectations case by case.

Required Qualifications

• Demonstrated experience in product management and analytics enablement within a complex enterprise environment.

• Strong understanding of analytics delivery lifecycles and data driven decision making.

• Proven ability to manage competing priorities across multiple stakeholder groups.

• Strong communication and influencing skills with the ability to translate data and analytics concepts into business outcomes.

• Experience working closely with analytics data engineering and business teams.

Preferred Qualifications

• Experience in financial services or other regulated industries.

• Familiarity with omni channel marketing campaign analytics or experimentation frameworks.

• Experience defining or evolving analytics or data operating models.

Special Factors

Sponsorship

About Vanguard

At Vanguard we dont just have a missionwere on a mission.

To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne our mission drives us forward and inspires us to be our best.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members designed to capture the benefits of enhanced flexibility while enabling in-person learning collaboration and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.

Required Experience:

Manager