IT Administrator

IT Administrator

As an IT Administrator you would be primarily responsible in assisting users request via phone, email & chat and on occasion in person, some travel to remote locations will be required.

Job Responsibilities:

• Log all requests in the IT Service desk ticketing system
• Place orders for IT supplies as needed for end users
• Resolve end users issues either by walking them through the steps or remoting into their desktop
• Escalate tickets to the on call field technician for each site if needed
• Responsible for creating new accounts in Active Directory, Exchange & other software as need and passing that information on to the appropriate individuals.
• Continually monitor SLA's and run reports as needed on open tickets
• Identify and suggest possible improvements on procedures
• Take on assignments and provide an updated status at regular conference calls
• Lifting up to 50 lb's

Education and/or Experience:

• Technical knowledge of Win7, Win10, MS Office & Windows applications in a networked environment
• Ability to configure, image & setup pc's for new or existing users as needed
• Knowledge of creating accounts in Active Directory & Exchange a plus
• Experience with following technologies is a plus VMWare, Shoretel, Windows Server 2012-2016 & is a plus