Customer Service (Case Manager)

Job Description

Job Description

Be a Patient Advocate: Claim Specialist (Healthcare/Customer Service)

Do you thrive in a caring environment while excelling in customer service? Are you detail-oriented and enjoy problem-solving? If so, this unique position is perfect for you!

The Role:

The Claim Specialist (CS) plays a vital role in ensuring a smooth claims process for patients who rely on mobility equipment. You'll act as a dedicated case manager, working directly with patients via phone to navigate the resolution of their damaged equipment after airline travel.

This position offers the  reward of working in the healthcare field while maintaining a professional office setting.

Pay: $21/hr + bonuses

Benefits: This position is eligible for medical, dental, vision, and 401(k)

Key Responsibilities:

• Become the Patient's Champion: Build rapport and provide exceptional customer service to patients experiencing airline-related damage to their mobility equipment.
• Investigate & Manage Claims: Work collaboratively with technicians, airlines, and patients to gather information, assess claims, and find cost-effective solutions.
• Communication is Key: Maintain clear and consistent communication with all parties involved, ensuring everyone feels informed and supported throughout the process.
• Resolution Focused: Develop efficient and compassionate strategies to resolve claims in a timely manner.

Who We're Looking For:

• Passionate about Customer Service: You have a genuine desire to help others and provide exceptional support during a potentially stressful time.
• Communication Master: You possess excellent written and verbal communication skills, ensuring clear and concise information exchange.
• Problem-Solving Pro: You thrive in a fast-paced environment and enjoy tackling challenges to find effective solutions.
• Detail-Oriented: You have a strong eye for detail and a meticulous approach to ensuring accurate claim processing.
• Team Player: You are a collaborative individual who enjoys working closely with various departments to achieve shared goals.

We Invest in You:

• Comprehensive Training: We provide in-depth, hands-on training and ongoing educational opportunities.
• Learning Environment: Questions are encouraged!
• Supportive Team: Mistakes are a chance to learn – we work together to solve problems. Asking for help is a sign of strength.

Work Perks You'll Love:

• Casual Dress Code: Jeans are welcome!
• Modern Workspace: Enjoy our open, airy, and bright office with a rooftop deck!
• Convenient Location: Just a 5-minute walk from the Metra Train, perfect if you're training from Logan Square/Ukrainian Village.
• Fun Team Events: We host monthly events like karaoke parties, pizza gatherings, Whirleyball outings, and more! This year's summer party? Close the office early and enjoy a private boat cruise on Navy Pier!
• Healthy Work-Life Balance: You'll receive 13.5 days of PTO/sick leave per year, bank holidays off, and early closures on Christmas Eve and New Year's Eve.
• Giving Back: Participate in our monthly charity drives, chosen by the team.
• Spirit Days: Show your team spirit with fun dress-up days!

Ready to Make a Difference?

If you're a passionate and detail-oriented individual who thrives in a customer-focused environment, we encourage you to apply

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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