Housekeeping Supervisor

Job Description

Job Description

Summary  

The Housekeeping Supervisor is to inspect and maintain high standards in the quality of the guest rooms, hallways, guest landing areas, outside pool smoking patio, and all public areas assigned to Hotel Housekeeping. Always provide excellent services to our guest and team members.

Duties/Responsibilities

• To ensure all Hotel and Departmental standards for cleanliness are being met on a consistent basis.
• Oversees staff to ensure guest satisfaction is a performance priority.
• Implementing and ensuring all housekeeping operations on assigned shift are in accordance with company policies and procedures and high standard levels. 
• Maintaining and providing the example of a high standard of personal appearance and grooming 
• Ensure that all areas of the hotel are properly cleaned and ready for guest’s arrival. 
• Anticipates and assesses guests’ needs and responds in a courteous and professional manner.
• Developed and maintain a positive connection with hotel staff/managers to receive any information regarding arrivals, and special guest requests and any future accommodations. 
• Developed and maintain a positive relationship with maintenance to report, recommend maintenance or repairs needed. 
• Monitors and maintains proper inventory levels in the storage room and linen closets on the floors. 
• Able to inspect in a daily bases 35 to 40 rooms. 
• Inspect patio smoking area, pool bathrooms and address issues with House Attendants.
• Ensure outside pool area and furniture of the pool are clean, tidy and ready for guest use.
• Able to supervise and assist housekeeping staff in a courteous and professional manner. 
• Ensure that all housekeeping carts, linen closets, chemicals and equipment are well maintained. 
• Assist in developing, implementing and following thru all cleaning procedures. 
• Assist and monitoring department budget. 
• Aid team members, ensuring they understand all Responsibilities and tasks.
• Assist Housekeeping Management in managing daily activities of Housekeeping, Laundry and Pool
• Report work related accidents, or other injuries immediately upon occurrence to the Assistant Executive Housekeeper and/or Executive Housekeeper.
• Identify and correct unsafe work procedures or conditions and/or report them to Assistant Executive Housekeeper and/or Executive Housekeeper.
• Coach, monitor, and develop team members for improved performance
• Ability to focus on attention to details and be able to organize, prioritize and follow-up
• Be able to use computer software to facilitate open and closing reports on a daily basis. 
• Provides information to guest about the hotel, facilities and other amenities. 
• Must be physically present to work a regular, reliable, and predictable work schedule in accordance with business demands, and maintain a consistent and regular attendance record.
• Perform special projects and other responsibilities, tasks, or duties assigned by management as requested.

Supervisory Responsibilities 

• Assist hiring, training, scheduling, evaluating, counseling, disciplining corrective actions, motivating, team member relation issues, and coaching employees.
• Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to Assistant Executive Housekeeper and/or Executive Housekeeper; complete safety training and certifications.
• Directing housekeeping staff to ensure a high standard of cleanliness in all public areas.
• Speak with others using clear and professional language
• Delegating work to meet business objectives and goals.
• Training and maintaining the new and existing housekeeping staff.
• Will work well in stressful, high-pressure situations.
• Ability to make progress on multiple assignments under time constraints.
• Ensure we are following compliance with all OSHA regulations. 

Education / Qualifications

• Must be 21 years of age, or older.
• High School Diploma or GED equivalent required.
• A minimum of two (2) years of Hospitality or Housekeeping experience or one (1) year as a lead/supervisor within the hotel industry.
• Any combination of education, experience and training that provides the required knowledge, skills and abilities. 
• Thorough knowledge of appropriate housekeeping products/equipment, chemical usage and right-to­ know laws.
• Excellent communication and interpersonal skills.
• Proficient on Microsoft Office: MS Word, Excel, and Power Point.
• Bilingual in English-Spanish highly desired.
• Computer literacy and previous experiences using property management systems are preferred.
• Must be able to provide evidence of eligibility to work in the United States of America.

Certificates, licenses and registration

• Ability to obtain and maintain a valid Soboba Tribal Gaming Commission license. 
• Required to submit to and obtain negative results on all drug and/or alcohol testing.

Soboba Casino Resort Benefits

Full-time team members are eligible to participate in a variety of group health and wellness benefits upon timely submission of appropriate enrollment forms. Coverage effective dates vary by plan and additional information will be provided to you during New Hire Orientation. Benefit offerings may change from time-to-time, but presently, Soboba Casino resort offers the following:   

• 401k Plan   
• Basic Life Insurance (employer paid) with the option to purchase Supplemental Life Insurance
• Medical available to employees at a significantly reduced cost. Dental & Vision paid for the employee   
• Employee Assistance Program   
• Wellness Program (Annual Health Fair, Wellness Education, and Incentive Programs)  
• Paid Time Off   

Soboba Casino Resort Team Member Recognition including, but not limited to:

• Reward and Recognition Program (Quarterly, and Annually)   
• Team member Incentives   
• Discounted Team member meal  

DISCLAIMER:

The information contained in this job description is intended to describe the general nature and level of work performed by Team Members within this classification. It is not intended to be an exhaustive list of all duties, responsibilities, qualifications, working conditions, or physical requirements associated with the position. Management reserves the right to modify, add, or remove duties and responsibilities as business needs dictate. The omission of specific statements regarding physical demands or work environment conditions does not exclude them from being required to perform the essential functions of the job.