Account Manager- Hospitality

Job Description

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About the Company

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At Ultrafabrics, we combine innovation, high performance, comfort, and sustainability to create advanced performance fabrics for leading designers and manufacturers across more than 10 global industries. If you are passionate about future-focused innovation and want to join a team where your ideas are valued and your skills can grow, we invite you to explore a career with us.

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About the Role

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The Account Manager Hospitality drives Ultrafabrics sales within the hospitality industry, including hotels, resorts, cruise lines, restaurants, and interior design firms. This role promotes durable, design-forward, performance-driven fabrics for seating, panels, and soft furnishings while building long-term client partnerships.

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Responsibilities

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• Develop and execute sales strategies that grow hospitality market share and achieve sales goals.
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• Identify and secure new business with hotel brands, purchasing groups, designers, end users, and procurement firms.
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• Build and maintain strong relationships with interior designers, architecture and design (A&D) firms, furniture, fixtures, and equipment (FF&E) firms, hospitality ownership groups, and other key stakeholders.
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• Train and mentor team members on product knowledge, specification selling, and sales strategy.
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• Expand and support current and new hospitality sales representatives across North America, promoting sales through multiple distribution channels.
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• Foster a collaborative, accountable, high-performance culture.
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• Monitor team performance and adjust strategies to meet revenue goals.
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• Maintain an accurate opportunity and project pipeline, including sales forecasts, in CRM tools.
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• Partner with cross-functional teams to improve internal processes, support new business growth, increase productivity, and strengthen customer satisfaction.
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• Collaborate with A&D managers and the broader A&D team to develop direct relationships with designers and end users.
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• Create targeted account plans, assess customer needs, educate stakeholders, deliver forecasts, identify emerging opportunities and challenges, and recommend solutions.
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• Drive repeat business through standards programs and projects with end users, including hotel chains.
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• Deliver continuing education unit (CEU) programs and other value-added presentations to customers.
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• Apply a strong understanding of the distribution model to help win projects across channels.
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• Collaborate with Marketing, Branding, Product Development, and Merchandising to create market-specific content, sales presentations, and growth strategies.
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• Keep Product Development informed of changing trends and market needs, including demand for products such as prints and silicones.
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• Gather, analyze, and report on industry trends, customer needs, and competitive intelligence to inform new products and marketing opportunities.
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• Participate in relevant trade shows, including NeoCon, Hospitality Design, BDNY, and regional NEWH events, as needed.
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Qualifications

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• Experience across vertical markets such as contract, healthcare, education, and hospitality is preferred.
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• Strong capabilities in sales strategy, business development, relationship management, negotiation, closing, and presentations.
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• Knowledge of upholstery fabrics, contract textiles, and hospitality standards.
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• Proven track record of sales growth.
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• Experience working with hospitality brands, A&D firms, or contract furniture manufacturers.
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• Excellent leadership, organizational, and problem-solving skills.
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• Proficiency with CRM systems and Microsoft Office.
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• Willingness to travel frequently.
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