Enterprise Account Manager

Job Description

Why MentorcliQ

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MentorcliQ is looking for an Enterprise Account Manager to be the primary point-of-contact for a portfolio of clients, driving long-term client satisfaction and retention. In this role, you will develop strong relationships with stakeholders and have a direct impact on client ROI through mentorship programs. You will be responsible for strategically growing and expanding client relationships through renewals, cross-selling, and upselling.

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What You’ll Do

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Own and Grow Enterprise Accounts

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• Serve as the primary contact for a portfolio of global enterprise clients.
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• Build strong, multi-level relationships across HR, L&D, DEI, and business leadership.
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• Develop and execute strategic account plans aligned with client business goals.
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Drive Client Success and Retention

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• Lead executive business reviews focused on outcomes and ROI.
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• Partner with Customer Success to ensure program success and adoption.
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• Identify risks early and implement plans to ensure satisfaction and renewals.
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Expand Client Relationships

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• Uncover and execute expansion opportunities across divisions and geographies.
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• Collaborate with Sales and Marketing on account growth strategies.
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• Manage renewal and expansion negotiations with executive stakeholders and procurement.
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• Align internal teams around client goals, delivery, and roadmap priorities.
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• Share client insights to inform product and strategy decisions.
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• Act as the voice of the customer within MentorcliQ.
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Who You Are

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The ideal Enterprise Account Manager is customer-centric, collaborative, resilient, and a strategic thinker who brings their Ambitious, Thoughtful, Helpful, and Fun nature to work every day. You’ll also bring:

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• 3+ years of success in B2B enterprise or SaaS sales, consistently exceeding quarterly revenue goals.
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• Proven success in managing a book of business and achieving retention and expansion targets.
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• Strong executive presence and comfort engaging with CHROs, CLOs, and senior HR and procurement leaders.
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• Experience driving account planning, renewal strategy, and multi-year partnership growth.
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• Excellent communication, presentation, and consultative selling skills.
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• Analytical mindset with ability to translate business data into actionable insights.
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• Experience collaborating cross-functionally with Customer Success, Product, and Sales teams.
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• Bachelor’s degree or equivalent professional experience.
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What’s In It for You?

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• $100k - $225k with uncapped commissions
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• Company bonus opportunities
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• Health, dental, and vision plans
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• 12 paid company holidays, generous vacation time, and sick/mental health days
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• 8 weeks of paid parental leave
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• 401(k) with company match
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• Short-term and long-term disability
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• Life insurance
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• Employee charitable donation matching
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• Innovative, inclusive, and inspiring people
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• A global team with the flexibility to work remotely
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• Beautiful home office in downtown Columbus
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