Enterprise Account Manager

Job Description

Key Responsibilities

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• Own and grow a portfolio of existing enterprise accounts, achieving and exceeding retention and expansion targets

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• Develop and execute strategic account plans to increase adoption and drive revenue growth

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• Identify, qualify, and close upsell and cross sell opportunities by aligning solutions to client business objectives

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• Act as a trusted advisor by building credibility through product expertise, industry insight, and consultative engagement

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• Lead client conversations end to end including renewals, negotiations, and expansion discussions across business functions

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• Collaborate cross functionally with marketing, product, and customer support teams to ensure seamless delivery and client value

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• Track performance and manage pipeline through CRM tools, maintaining accurate forecasting and data driven decision making

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• Stay informed on market trends and competitive activity to position solutions and identify new opportunities

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• Represent the voice of the customer internally to inform product innovation and go to market strategies

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Day to Day Responsibilities

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• Manage and grow relationships within an assigned portfolio of enterprise clients

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• Execute account plans to drive adoption, retention, and expansion opportunities

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• Conduct consultative discussions to understand client challenges and align solutions

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• Lead renewal and expansion conversations with key stakeholders across functions

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• Identify and pursue upsell and cross sell opportunities within existing accounts

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• Collaborate with internal teams to support client success and solution delivery

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• Maintain CRM records, track pipeline activity, and ensure accurate forecasting

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• Monitor industry trends and competitive landscape to inform client engagement strategies

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• Share client feedback and insights internally to support product and strategy development

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Preferred Experience and Attributes

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• Experience in account management, sales, or customer growth within SaaS, digital media, or technology environments

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• Proven track record of meeting or exceeding sales and retention goals

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• Ability to develop and execute strategic account and territory plans

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• Strong communication, negotiation, and presentation skills

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• Ability to engage senior level stakeholders across creative, marketing, and procurement teams

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• Proactive and entrepreneurial mindset with strong organization and follow through

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• Strong prospecting and account management capabilities

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• Passion for creativity, technology, and design driven solutions

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• Understanding of CRM technology with experience in Salesforce preferred

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• Ability to balance relationship management with revenue generation

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OTE for this role is between $190-220k annually.