Regional Director of Operations

Overview Metro Vein Centers is a rapidly growing healthcare practice specializing in state-of-the-art vein treatments. Our board-certified physicians and expert staff are on a mission to improve people’s quality of life by relieving the painful, yet highly treatable symptoms of vein disease—such as varicose veins and heavy, aching legs. With over 60 clinics across 7 states , and still growing, we’re building the future of vein care—delivering compassionate, results-driven care in a modern, patient-first environment. We proudly maintain a Net Promoter Score (NPS) of 93 , the highest patient satisfaction in the industry. As a Region Director reporting to the Vice President of Operations, you will oversee operations for a group of 10+ Metro Vein Centers offices in TX and AZ. You will play a critical role spearheading growth, process innovation, people management, and full profit and loss responsibility. To be considered, you must live in one of the following TX based markets: Austin, Houston, or San Antonio. Metro Vein Centers is a fast growing organization. You will play a critical role in expanding our footprint, opening new offices, and supporting the training of new team members. Our internal teams are growing as well. You will collaborate directly with leaders across the organization in different departments. Responsibilities Build a high performing team of Office Managers, coaching them on a regular basis to execute basic day-to-day operations and impact performance of their office and your region. Identify and develop talent at all levels through hands-on coaching and mentoring to retain and promote—as well as recruit—top talent as we continue to grow. In collaboration with office managers and human resources, evaluate staffing needs, ensure effective hiring and onboarding experiences for new team members. Work directly with physicians and individual clinic leaders to build a culture of trust and accountability—partnering to refine clinical workflows, KPIs, and protocols, with an emphasis on improving clinical care, operational rigor, individual clinic revenue growth, as well as overall employee communication, engagement, and retention. Own the clinic operations P&L. Work closely with the VP of Operations to set performance goals. Actively own, develop, implement, and support a data-driven, standardized operating strategy across all existing and new clinics. Set goals and drive to achieve operational KPI targets. Establish a culture of accountability with physicians and clinical staff to influence performance improvement. Regular travel (75% of the week) to various clinics to support operations on a regular basis. This travel may require flights and/or overnight accommodations. Collaborate with partners across the organization, including executive leadership, on important project management, initiative launches, and various communications. Qualifications / Skills & Experience 5+ years of relevant operations leadership experience, preferably multi-site, in a provider-based healthcare organization. Proven success in managing a multi-site brick & mortar services environment strongly preferred. Excellent leadership and interpersonal skills (IQ and EQ)—great listener, impactful communicator, quick learner, servant leader, and motivating team champion with strong cross-functional team and project management experience. Bachelor’s degree preferred. Commitment to ongoing learning and professional development for yourself and your team. Ability to thrive in a company that will challenge you to "Get Stuff Done". Obsessively data-driven with a metrics-focused approach to scaling operations and driving performance in a high-growth clinical care business. Self-starting, proactive leadership style—with a track record of initiating, translating, communicating and driving to define and achieve ambitious results. Innovative strategic thinker with hands-on execution ability both independently and in collaboration. Interest in innovative healthcare, wellness, industry disruption, and multicultural markets; experience with physical operations/footprints and/or insurance-based revenue models is a plus. Bilingual (English/Spanish) a plus. Must live in Austin, Houston, or San Antonio, Texas. Benefits Medical, Dental, and Vision Insurance 401(k) Paid Time Off (PTO) + Paid Company Holidays Company-Paid Life Insurance Short-Term Disability Insurance Employee Assistance Program (EAP) Career Growth & Development Opportunities Compensation & Schedule Salary: $120,000 - $160,000 Schedule: Monday - Friday; travel to clinics throughout Houston, Austin, or San Antonio daily; travel to AZ clinics quarterly Compensation for this role varies based on years of experience, skill set, and alignment with position requirements. Equal Opportunity & Compliance Metro Vein Centers is an Equal Opportunity Employer. We’re committed to creating a workplace where everyone feels seen, heard, and supported. We do not discriminate based on race, color, religion, sex, national origin, age, disability, genetics, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable federal, state, and local laws. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, benefits, and termination. Legal & Compliance Notice: Metro Vein Centers complies with all applicable federal, state, and local employment laws, including those related to nondiscrimination, equal opportunity, and pay transparency. Where specific disclosures or postings are required by law, we provide this information as part of our hiring process or upon request. Your privacy matters. To learn more about how we collect, use, and protect your information, please review our privacy policy here. #J-18808-Ljbffr Metro Vein Centers