Senior Process & Operations Lead, Studio Operations (278812)

Job Description

Job Description

"All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".

Job Title: Senior Process & Operations Lead, Studio Operations

Location: South San Francisco, CA (Hybrid)

Duration: 03+ Months Contract

Pay Rate: $68 on W2

Working Model (hybrid, remote, fully onsite): Hybrid (Tue-Wed-Thu in office)

Working days: Monday through Friday

Working hours (e.g. 8 AM to 4 PM PT, 9 AM to 5 PM, etc.): 8am to 4pm

Job Summary:

About the Role:

We are looking for a Senior Process & Operations Lead to design and run the operational backbone of our in-house medical content studio: intake, prioritization, workflow, capacity, review routing, and delivery. You will bring lean process management discipline to a creative environment — building systems that make the work faster and more predictable without flattening the creative process.

What You'll Do:

• Design and implement the studio's end-to-end operating model: intake and briefing, prioritization, resourcing, production workflow, review routing (including MLR), and delivery.
• Map current-state processes, identify bottlenecks and waste, and lead continuous improvement using lean methods (value stream mapping, root cause analysis, kaizen-style iteration).
• Define and track studio metrics: cycle time, throughput, capacity utilization, review pass rates, SLA adherence, and stakeholder satisfaction.
• Build capacity planning and resourcing models that let studio leadership forecast demand and make staffing decisions with data.
• Optimize the interface between creative production and MLR review — reducing rework loops, improving submission readiness, and shortening time-to-approval.
• Select, configure, and administer workflow tooling (project management platforms, intake forms, dashboards) and integrate with content systems such as Veeva Vault PromoMats.
• Create SOPs, playbooks, and RACI documentation so the studio's ways of working are explicit, teachable, and scalable.
• Act as the operational partner to studio leadership: surface risks early, run status and capacity reviews, and keep delivery commitments honest.

What You Bring:

• 5–8 years in operations, process management, or program management roles, ideally within creative production, marketing operations, or a regulated industry.
• Hands-on experience with lean process management, Six Sigma, or comparable continuous improvement methodologies (certification a plus, results a must).
• Track record of designing workflows and operating models from scratch — not just running existing ones.
• Strong analytical skills: comfortable defining metrics, building dashboards, and using data to drive prioritization and improvement decisions.
• Experience with project and workflow management tools (e.g., Workfront, Asana, Monday, Airtable, Smartsheet) and an instinct for right-sizing tooling to team maturity.
• Excellent facilitation and change management skills; able to bring creative teams and cross-functional stakeholders along rather than imposing process on them.

Nice to Have:

• Experience in pharma/biotech marketing operations or familiarity with MLR review workflows.
• Familiarity with Veeva Vault Promo Mats or similar regulated content systems.
• Experience supporting in-house agencies or creative studios specifically.
• Exposure to agile or hybrid delivery models in content production environments.

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.