IT Support Engineer

Full-time

Red Cup IT, Inc.

We are looking for an IT Support Engineer who is responsible for providing technical assistance to users, maintaining computer systems, troubleshooting hardware and software issues, and ensuring the smooth operation of an organization's IT infrastructure.

Technical Support

Provide first-line and second-line technical support to employees or customers.

Diagnose and resolve hardware, software, network, and system issues.

Respond to help desk tickets, emails, and phone support requests.

System & Device Management

Install, configure, and maintain desktops, laptops, printers, and mobile devices.

Set up user accounts, permissions, and access controls.

Manage operating systems such as Microsoft Windows, macOS, or Linux.

Network Support

Troubleshoot network connectivity issues (LAN, Wi-Fi, VPN).

Maintain routers, switches, and firewalls.

Monitor network performance and uptime.

Software & Application Support

Install and update applications and productivity tools like Microsoft 365 or Google Workspace.

Troubleshoot application errors and compatibility issues.

Documentation & Ticketing

Log issues and resolutions in ticketing systems such as ServiceNow, Jira Service Management, or Zendesk.

Maintain documentation for troubleshooting procedures and system configurations.

Security & Compliance

Implement security policies, patch updates, and antivirus solutions.

Support identity and access management.

Assist with incident response and security monitoring.

Required Skills

Strong troubleshooting and diagnostic skills

Knowledge of operating systems (Windows, macOS, Linux)

Networking basics (TCP/IP, DNS, DHCP, VPN)

Experience with help desk or ticketing systems

Customer service and communication skills

Time management and problem-solving ability

Preferred Qualifications

Bachelor's degree in information technology, Computer Science, or related field

Certifications such as:
CompTIA A+
CompTIA Network+
Microsoft Microsoft Certified certifications
Cisco Systems CCNA

Apply

Vacancy posted more than 2 months ago

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