Logistics Account Manager

Boss Lady Logistics is a woman‑owned Landstar freight agency and 3PL fulfillment operation in Mundelein, IL — 5× safety award winner, 99.2% on‑time. We’re hiring a Logistics Account Manager to own client relationships and keep freight moving right. You’ll manage key accounts day to day: quoting, scheduling, tracking, and problem‑solving across truckload, expedited, heavy haul, temperature‑controlled, intermodal, and international air/ocean freight. You’ll work directly with the founder, and you’ll have real ownership — not a script and a queue. Responsibilities Build and maintain strong client relationships — understand each shipper’s supply chain needs and deliver logistics solutions that fit Manage day‑to‑day account activity: order processing, shipment scheduling, and tracking in our TMS Coordinate freight brokerage operations across ground, expedited, and international modes, balancing on‑time delivery with cost efficiency Communicate with carriers and drivers to keep loads moving and clients informed before they have to ask Support pricing, quoting, and service agreements that keep accounts profitable and clients loyal Resolve issues fast — detention, reschedules, breakdowns, weather — and own the outcome Keep clean, accurate records: dispatching notes, data entry, contracts, and shipment documentation Qualifications Proven account management experience in logistics, transportation, or freight brokerage (Landstar experience a plus) Working knowledge of transportation management systems (TMS); CRM experience helpful Strong B2B communication and negotiation skills — clear, fast, and professional under pressure Familiarity with multiple freight modes: truckload, LTL, expedited, intermodal, and 3PL fulfillment a plus Proficiency in Microsoft Office / Google Workspace for reporting and client communication Detail‑obsessed and able to juggle multiple priorities without dropping any — pricing, dispatching, and data entry all done right the first time #J-18808-Ljbffr