Lease/Rental Coordinator

Job Description

Job Description

Our Values:

Faith: Our foundation is faith. In everything we do, we do the right thing.
Service: Our standard is service. Our customers receive uncommon service in every experience.
Family: Our team is family. Everyone matters here, and this company matters to all of us.

Job Summary:   This position is responsible for all aspects of the semi-trailer lease & rental process including invoicing, rental agreements, maintenance standards, and customer service at the branch.

Key Roles: 

• Ultimate Customer Experience (UCE)
• Fleet Management
• Gross Profit
• Administration
• Customer & Vendor Relations

Essential Duties:

• Manages all aspects of the equipment at the branch.
• Perform digital inbound and outbound trailer inspections (yard checks).
• Inspection of trailers for safety and federal guidelines.
• Vendor Relations - Coordinate all work performed on trailers with vendors to meet PSL Repair Standards
• Customer Relations – Generate invoices, handle credit applications, agreements, and daily use of the company CRM software.
• Manage trailer telematics including installations, upgrades, customer account setup, and support.
• Assist the LR Operations Supervisor as needed with collections of Accounts Receivables.
• Daily administrative paperwork and electronic filing.
• Answer phone calls, emails, and live chats.
• Accountable for cost control of the branch.
• Perform light manual tasks as needed including branch grounds upkeep and trailer sweeping.

Required Skills/Abilities:

• Must be a team player.
• Always Maintain a clean and organized work area.
• Adhere to all company policies, procedures, and standards.
• Display a professional attitude toward customers and fellow employees.
• Be trustworthy, confidential, and self-motivated.
• Maintain a professional appearance.
• Maintain verbal and written communications as required.
• Continually seek professional and personal growth.
• Safety awareness and follow all regulations and guidelines.

Education and Experience:

• Education – College Bachelor’s Degree; preferred: 2+ years of trailer/industry experience.
• Mechanical experience is desired, but not required.

Physical Environments:

• Must be able to occasionally lift and or move up to 50 pounds.
• Must be able to get in, out, and underneath trailers as well as regularly walk in the yard.

Our Benefits:

• Competitive Salary
• Quarterly Profit Share
• Paid Time off and 9 Paid Holidays
• Medical, Dental & Vision Insurance
• Matching 401K (Retirement Planning)
• Prescription safety glasses & workboot program
  
• No weekends