Cloud Support Engineer, Mid Level (Remote)

Join to apply for the Cloud Support Engineer, Mid Level (Remote) role at Jobright.ai 1 day ago Be among the first 25 applicants Join to apply for the Cloud Support Engineer, Mid Level (Remote) role at Jobright.ai Get AI-powered advice on this job and more exclusive features. Jobright is an AI-powered career platform that helps job seekers discover the top opportunities in the US. We are NOT a staffing agency. Jobright does not hire directly for these positions. We connect you with verified openings from employers you can trust. Job Summary: Canonical is a leading provider of open source software and operating systems. They are hiring a Cloud Support Engineer to support the technical needs of customers leveraging Ubuntu and open source products, while solving complex technical problems and ensuring high customer satisfaction. Responsibilities:

• Investigate issues reported by customers by researching and escalating issues
• Work to resolve complex customer problems related to Canonical's portfolio of products.
• Ownership of results: Ensure that each support case owned by you is handled according to our Service Level Agreement (SLA) with the highest possible customer satisfaction by setting the right expectations and fulfilling your commitments.
• Engage directly with customers and work collaboratively by phone, ticketing system, and remote sessions to resolve their issues.
• Participate in a regular weekend working rotation.
• Contribute new knowledge base articles and maintain existing articles, ensuring shared knowledge and lessons learned are available to customers.
• Understanding Ubuntu development process to be able to set customer expectations correctly on timeline for a fix.

Qualifications: Required:

• Professional written and spoken English with excellent presentation skills
• Exceptional academic track record from both high school and university
• Undergraduate degree in a technical subject or a compelling narrative about your alternative chosen path
• Track record of going above-and-beyond expectations to achieve outstanding results
• Hands-on and extensive working experience in supporting Linux systems including 3 or more of: Virtualization / Cloud - primarily using KVM or OpenStack, Containers - especially with Docker, LXD/LXC, or Kubernetes, Storage technologies - block, object and network, Networking (bonding, firewalling, bridging, switching, network file system tuning, MTU issues, etc.)
• Advanced troubleshooting experience: Linux integration with other environments (authentication/directory services, network file systems, etc.), Ability to navigate effectively stack traces and logs, and advise on next steps, Solid understanding of OS and Application level bugs and when to escalate to the correct team
• Programming fundamentals in any language
• Extensive Customer support experience is key: Customer needs are top priority, Communicate professionally, emphatically, clearly and set the right expectations
• Ability to travel internationally twice a year for company events up to two weeks long

Company: Canonical, the publisher of Ubuntu, delivers trusted open source for everyone and provides security, support and services to enterprises. Founded in 2004, headquartered in London, England, GBR, team size 1001-5000 employees, currently Late Stage. Canonical has a track record of offering H1B sponsorships. Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Industries Software Development Referrals increase your chances of interviewing at Jobright.ai by 2x Inferred from the description for this job Medical insurance Vision insurance 401(k) Get notified when a new job is posted. Sign in to set job alerts for “Cloud Support Engineer” roles. Downers Grove, IL $95,000.00-$165,000.00 3 weeks ago Northbrook, IL $80,000.00-$100,000.00 11 hours ago Chicago, IL $105,000.00-$115,000.00 2 weeks ago Oak Brook, IL $91,000.00-$111,000.00 1 week ago Chicago, IL $180,000.00-$200,000.00 6 months ago Chicago, IL $135,000.00-$150,000.00 2 days ago Chicago, IL $110,000.00-$230,000.00 6 days ago Network Security Engineer (WAF) - North Central (Remote in the U.S.) Greater Chicago Area $190,000.00-$245,000.00 1 week ago Network Security Engineer (NAC) - North Central (Remote in the U.S.) Team Lead & Sr. Application Support Engineer Gary, IN $165,000.00-$200,000.00 2 weeks ago Team Lead & Sr. Application Support Engineer Chicago, IL $165,000.00-$200,000.00 1 day ago Team Lead & Sr. Application Support Engineer Hammond, IN $165,000.00-$200,000.00 1 day ago Chicago, IL $140,000.00-$175,000.00 3 days ago Principal Network Engineer - Palo Alto and Juniper Des Plaines, IL $145,000.00-$175,000.00 3 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr jobright.com