Customer Care Representative (Healthcare)

Customer Care Representative (Healthcare)

Location: Irvine, CA (Onsite)

Company Overview: Exciting opportunity to join a customer-centric and forward-thinking healthcare services company in Irvine, CA, delivering top-notch healthcare services with a strong emphasis on exceptional customer care. We are dedicated to making a positive impact in people's lives and are seeking passionate individuals to join our team.

Role Overview

We are looking for a dynamic team member to fill the role of Customer Care Representative (contract). As a Customer Care Representative, you will be responsible for handling inbound and outbound calls, addressing customer inquiries, resolving issues, and ensuring an outstanding customer experience.

Key Responsibilities:

• Professionally handle incoming calls, addressing customer inquiries and requests in a timely and courteous manner.
• Provide accurate information about our products, services, and promotions to assist customers with their needs.
• Assist customers with order placement, tracking, cancellations, and returns following established procedures.
• Effectively resolve customer complaints and escalate complex issues to the appropriate department when needed.
• Educate customers about company policies and procedures to ensure compliance and satisfaction.
• Maintain detailed records of customer interactions and transactions in our database.
• Meet or exceed performance targets for call quality and customer satisfaction.
• Collaborate with team members to identify opportunities for process improvement.

Qualifications:

• High school diploma or equivalent required; additional customer service training preferred.
• 3+ years customer service or call center experience is a plus but not required.
• Excellent verbal and written communication skills with a professional phone manner.
• Strong problem-solving abilities and empathy towards customers.
• Ability to multitask and prioritize tasks effectively.
• Basic computer skills and familiarity with call center software preferred.
• Flexibility to work various shifts including evenings, weekends, and holidays.

Equal Opportunity Employer: We value diversity and are an equal opportunity employer. We do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. Join our team and be part of our commitment to delivering exceptional customer care!

Hourly Pay Range: $20-25 per hour.

This Customer Care Representative position is based onsite in the Irvine office.