Desktop Support Technician

Job Title

Job Overview:

Pay Range: $19.00hr - $24.00hr

Requirement/Must Have:

• 2+ years of experience in desktop support.
• Experience with Windows and MacOS troubleshooting, including OS updates, encryption, and Office for Mac.
• Knowledge of networking including LAN/WAN connectivity troubleshooting, cross-connects, and port utilization monitoring.
• Experience with hardware installations including Wireless AP swap-out and Switch install/swap-out.
• Proficiency in setting up and troubleshooting Apple devices including iPhone, iPad, MacBook, iMac, and MacMini.
• Experience with OneDrive setup, migrations, and OneNote Cloud Sharing.
• Familiarity with installing printer drivers and IP/Cloud printing.
• Ability to troubleshoot consumer replaceable hardware, BIOS, Drivers, and OS.

Responsibilities:

• Address hardware and application support queries and issues reported to the support desk.
• Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software.
• Troubleshoot encryption and password issues.
• Attempt data recovery on failed systems.
• Assist with video conferencing equipment readiness and support.
• Take ownership and responsibility of queries, issues, and problems assigned to the engineering team.
• Escalate issues and involve experts wherever required to ensure quick resolution.
• Maintain composure when dealing with challenging customers.
• Provide technical setup and troubleshooting for mobile devices.

Skills:

• Desktop Support.
• Hardware Troubleshooting.
• Application Support.
• Network Connectivity.
• Windows OS.
• MacOS.
• Office 365.
• iPlanet.
• LAN/WAN.
• Video Conferencing Support.
• Mobile Device Management.
• Apple Device Support.
• Data Recovery.
• Encryption Troubleshooting.

Qualification And Education:

• Strong verbal and written communication skills.