Ford Service Lane Manager
Parks Motor Group of Gainesville
Ford Service Lane Manager Parks Ford of Gainesville Parks Ford of Gainesville is looking for an experienced, high-performing Service Lane Manager to lead our service drive. This is not an entry-level management position. We are looking for a proven automotive service professional who understands how to lead advisors, drive production, protect the customer experience, and hold a team accountable to high standards. We want a top player — someone competitive, organized, driven, and comfortable being measured by results. What We Are Looking For The right candidate will have:
- Proven automotive service management or senior service advisor experience
- Ford dealership experience strongly preferred
- A track record of improving customer satisfaction and service department performance
- Strong leadership and accountability skills
- Excellent communication and customer-resolution abilities
- A strong understanding of service drive processes, repair order flow, scheduling, MPI presentation, declined service follow-up, and customer retention
- The ability to coach and develop service advisors
- Strong attention to detail and follow-through
- A sense of urgency and a results-driven mindset
- The ability to manage both the customer experience and the numbers
- High personal standards and a desire to win
- Lead the daily operation of the Ford service lane
- Manage, coach, and hold service advisors accountable
- Deliver an exceptional customer experience from write-up through vehicle delivery
- Monitor and improve CSI/customer satisfaction performance
- Drive advisor productivity, sales performance, and repair order quality
- Ensure customers receive timely and accurate communication throughout the repair process
- Review open repair orders and prevent unnecessary aging
- Improve maintenance, repair, and recommended-service presentation
- Ensure MPIs are completed, communicated, and followed up properly
- Handle customer concerns quickly and professionally
- Monitor appointment volume, advisor capacity, waiters, carryovers, and workflow
- Work closely with the Service Director, shop leadership, parts department, BDC, and technicians
- Maintain high standards for appearance, professionalism, and process execution throughout the service drive
- Use dealership reporting and KPIs to identify opportunities and improve results
- Customer Satisfaction / CSI
- Repair Order Count
- Customer Pay Sales
- Customer Pay Gross Profit
- Hours Per Repair Order
- Effective Labor Rate
- Maintenance and Repair Sales
- MPI Performance
- Declined Service Recovery
- Advisor Productivity
- Appointment Show Rate
- Customer Retention
- Open and Aging Repair Orders
- Comebacks and Customer Complaints
- Take ownership instead of making excuses
- Enjoy leading people and developing talent
- Are comfortable having difficult accountability conversations
- Treat every customer like their business matters
- Understand that great customer service and strong profitability should work together
- Know how to create urgency without creating chaos
- Can identify problems quickly and fix them
- Want your performance measured
- Are competitive and constantly looking for ways to improve
- Proven automotive service management or senior service advisor experience
- Ford dealership experience strongly preferred
- A track record of improving customer satisfaction and service department performance
- Strong leadership and accountability skills
- Excellent communication and customer-resolution abilities
- A strong understanding of service drive processes, repair order flow, scheduling, MPI presentation, declined service follow-up, and customer retention
- The ability to coach and develop service advisors
- Strong attention to detail and follow-through
- A sense of urgency and a results-driven mindset
- The ability to manage both the customer experience and the numbers
- High personal standards and a desire to win
- Lead the daily operation of the Ford service lane
- Manage, coach, and hold service advisors accountable
- Deliver an exceptional customer experience from write-up through vehicle delivery
- Monitor and improve CSI/customer satisfaction performance
- Drive advisor productivity, sales performance, and repair order quality
- Ensure customers receive timely and accurate communication throughout the repair process
- Review open repair orders and prevent unnecessary aging
- Improve maintenance, repair, and recommended-service presentation
- Ensure MPIs are completed, communicated, and followed up properly
- Handle customer concerns quickly and professionally
- Monitor appointment volume, advisor capacity, waiters, carryovers, and workflow
- Work closely with the Service Director, shop leadership, parts department, BDC, and technicians
- Maintain high standards for appearance, professionalism, and process execution throughout the service drive
- Use dealership reporting and KPIs to identify opportunities and improve results
- Customer Satisfaction / CSI
- Repair Order Count
- Customer Pay Sales
- Customer Pay Gross Profit
- Hours Per Repair Order
- Effective Labor Rate
- Maintenance and Repair Sales
- MPI Performance
- Declined Service Recovery
- Advisor Productivity
- Appointment Show Rate
- Customer Retention
- Open and Aging Repair Orders
- Comebacks and Customer Complaints
- Take ownership instead of making excuses
- Enjoy leading people and developing talent
- Are comfortable having difficult accountability conversations
- Treat every customer like their business matters
- Understand that great customer service and strong profitability should work together
- Know how to create urgency without creating chaos
- Can identify problems quickly and fix them
- Want your performance measured
- Are competitive and constantly looking for ways to improve
- Proven automotive service management or senior service advisor experience
- Ford dealership experience strongly preferred
- A track record of improving customer satisfaction and service department performance
- Strong leadership and accountability skills
- Excellent communication and customer-resolution abilities
- A strong understanding of service drive processes, repair order flow, scheduling, MPI presentation, declined service follow-up, and customer retention
- The ability to coach and develop service advisors
- Strong attention to detail and follow-through
- A sense of urgency and a results-driven mindset
- The ability to manage both the customer experience and the numbers
- High personal standards and a desire to win
- Lead the daily operation of the Ford service lane
- Manage, coach, and hold service advisors accountable
- Deliver an exceptional customer experience from write-up through vehicle delivery
- Monitor and improve CSI/customer satisfaction performance
- Drive advisor productivity, sales performance, and repair order quality
- Ensure customers receive timely and accurate communication throughout the repair process
- Review open repair orders and prevent unnecessary aging
- Improve maintenance, repair, and recommended-service presentation
- Ensure MPIs are completed, communicated, and followed up properly
- Handle customer concerns quickly and professionally
- Monitor appointment volume, advisor capacity, waiters, carryovers, and workflow
- Work closely with the Service Director, shop leadership, parts department, BDC, and technicians
- Maintain high standards for appearance, professionalism, and process execution throughout the service drive
- Use dealership reporting and KPIs to identify opportunities and improve results
- Customer Satisfaction / CSI
- Repair Order Count
- Customer Pay Sales
- Customer Pay Gross Profit
- Hours Per Repair Order
- Effective Labor Rate
- Maintenance and Repair Sales
- MPI Performance
- Declined Service Recovery
- Advisor Productivity
- Appointment Show Rate
- Customer Retention
- Open and Aging Repair Orders
- Comebacks and Customer Complaints
- Take ownership instead of making excuses
- Enjoy leading people and developing talent
- Are comfortable having difficult accountability conversations
- Treat every customer like their business matters
- Understand that great customer service and strong profitability should work together
- Know how to create urgency without creating chaos
- Can identify problems quickly and fix them
- Want your performance measured
- Are competitive and constantly looking for ways to improve
- Proven automotive service management or senior service advisor experience
- Ford dealership experience strongly preferred
- A track record of improving customer satisfaction and service department performance
- Strong leadership and accountability skills
- Excellent communication and customer-resolution abilities
- A strong understanding of service drive processes, repair order flow, scheduling, MPI presentation, declined service follow-up, and customer retention
- The ability to coach and develop service advisors
- Strong attention to detail and follow-through
- A sense of urgency and a results-driven mindset
- The ability to manage both the customer experience and the numbers
- High personal standards and a desire to win
- Lead the daily operation of the Ford service lane
- Manage, coach, and hold service advisors accountable
- Deliver an exceptional customer experience from write-up through vehicle delivery
- Monitor and improve CSI/customer satisfaction performance
- Drive advisor productivity, sales performance, and repair order quality
- Ensure customers receive timely and accurate communication throughout the repair process
- Review open repair orders and prevent unnecessary aging
- Improve maintenance, repair, and recommended-service presentation
- Ensure MPIs are completed, communicated, and followed up properly
- Handle customer concerns quickly and professionally
- Monitor appointment volume, advisor capacity, waiters, carryovers, and workflow
- Work closely with the Service Director, shop leadership, parts department, BDC, and technicians
- Maintain high standards for appearance, professionalism, and process execution throughout the service drive
- Use dealership reporting and KPIs to identify opportunities and improve results
- Customer Satisfaction / CSI
- Repair Order Count
- Customer Pay Sales
- Customer Pay Gross Profit
- Hours Per Repair Order
- Effective Labor Rate
- Maintenance and Repair Sales
- MPI Performance
- Declined Service Recovery
- Advisor Productivity
- Appointment Show Rate
- Customer Retention
- Open and Aging Repair Orders
- Comebacks and Customer Complaints
- Take ownership instead of making excuses
- Enjoy leading people and developing talent
- Are comfortable having difficult accountability conversations
- Treat every customer like their business matters
- Understand that great customer service and strong profitability should work together
- Know how to create urgency without creating chaos
- Can identify problems quickly and fix them
- Want your performance measured
- Are competitive and constantly looking for ways to improve
- Proven automotive service management or senior service advisor experience
- Ford dealership experience strongly preferred
- A track record of improving customer satisfaction and service department performance
- Strong leadership and accountability skills
- Excellent communication and customer-resolution abilities
- A strong understanding of service drive processes, repair order flow, scheduling, MPI presentation, declined service follow-up, and customer retention
- The ability to coach and develop service advisors
- Strong attention to detail and follow-through
- A sense of urgency and a results-driven mindset
- The ability to manage both the customer experience and the numbers
- High personal standards and a desire to win
- Lead the daily operation of the Ford service lane
- Manage, coach, and hold service advisors accountable
- Deliver an exceptional customer experience from write-up through vehicle delivery
- Monitor and improve CSI/customer satisfaction performance
- Drive advisor productivity, sales performance, and repair order quality
- Ensure customers receive timely and accurate communication throughout the repair process
- Review open repair orders and prevent unnecessary aging
- Improve maintenance, repair, and recommended-service presentation
- Ensure MPIs are completed, communicated, and followed up properly
- Handle customer concerns quickly and professionally
- Monitor appointment volume, advisor capacity, waiters, carryovers, and workflow
- Work closely with the Service Director, shop leadership, parts department, BDC, and technicians
- Maintain high standards for appearance, professionalism, and process execution throughout the service drive
- Use dealership reporting and KPIs to identify opportunities and improve results
- Customer Satisfaction / CSI
- Repair Order Count
- Customer Pay Sales
- Customer Pay Gross Profit
- Hours Per Repair Order
- Effective Labor Rate
- Maintenance and Repair Sales
- MPI Performance
- Declined Service Recovery
- Advisor Productivity
- Appointment Show Rate
- Customer Retention
- Open and Aging Repair Orders
- Comebacks and Customer Complaints
- Take ownership instead of making excuses
- Enjoy leading people and developing talent
- Are comfortable having difficult accountability conversations
- Treat every customer like their business matters
- Understand that great customer service and strong profitability should work together
- Know how to create urgency without creating chaos
- Can identify problems quickly and fix them
- Want your performance measured
- Are competitive and constantly looking for ways to improve
- Proven automotive service management or senior service advisor experience
- Ford dealership experience strongly preferred
- A track record of improving customer satisfaction and service department performance
- Strong leadership and accountability skills
- Excellent communication and customer-resolution abilities
- A strong understanding of service drive processes, repair order flow, scheduling, MPI presentation, declined service follow-up, and customer retention
- The ability to coach and develop service advisors
- Strong attention to detail and follow-through
- A sense of urgency and a results-driven mindset
- The ability to manage both the customer experience and the numbers
- High personal standards and a desire to win
- Lead the daily operation of the Ford service lane
- Manage, coach, and hold service advisors accountable
- Deliver an exceptional customer experience from write-up through vehicle delivery
- Monitor and improve CSI/customer satisfaction performance
- Drive advisor productivity, sales performance, and repair order quality
- Ensure customers receive timely and accurate communication throughout the repair process
- Review open repair orders and prevent unnecessary aging
- Improve maintenance, repair, and recommended-service presentation
- Ensure MPIs are completed, communicated, and followed up properly
- Handle customer concerns quickly and professionally
- Monitor appointment volume, advisor capacity, waiters, carryovers, and workflow
- Work closely with the Service Director, shop leadership, parts department, BDC, and technicians
- Maintain high standards for appearance, professionalism, and process execution throughout the service drive
- Use dealership reporting and KPIs to identify opportunities and improve results
- Customer Satisfaction / CSI
- Repair Order Count
- Customer Pay Sales
- Customer Pay Gross Profit
- Hours Per Repair Order
- Effective Labor Rate
- Maintenance and Repair Sales
- MPI Performance
- Declined Service Recovery
- Advisor Productivity
- Appointment Show Rate
- Customer Retention
- Open and Aging Repair Orders
- Comebacks and Customer Complaints
- Take ownership instead of making excuses
- Enjoy leading people and developing talent
- Are comfortable having difficult accountability conversations
- Treat every customer like their business matters
- Understand that great customer service and strong profitability should work together
- Know how to create urgency without creating chaos
- Can identify problems quickly and fix them
- Want your performance measured
- Are competitive and constantly looking for ways to improve
- Proven automotive service management or senior service advisor experience
- Ford dealership experience strongly preferred
- A track record of improving customer satisfaction and service department performance
- Strong leadership and accountability skills
- Excellent communication and customer-resolution abilities
- A strong understanding of service drive processes, repair order flow, scheduling, MPI presentation, declined service follow-up, and customer retention
- The ability to coach and develop service advisors
- Strong attention to detail and follow-through
- A sense of urgency and a results-driven mindset
- The ability to manage both the customer experience and the numbers
- High personal standards and a desire to win
- Lead the daily operation of the Ford service lane
- Manage, coach, and hold service advisors accountable
- Deliver an exceptional customer experience from write-up through vehicle delivery
- Monitor and improve CSI/customer satisfaction performance
- Drive advisor productivity, sales performance, and repair order quality
- Ensure customers receive timely and accurate communication throughout the repair process
- Review open repair orders and prevent unnecessary aging
- Improve maintenance, repair, and recommended-service presentation
- Ensure MPIs are completed, communicated, and followed up properly
- Handle customer concerns quickly and professionally
- Monitor appointment volume, advisor capacity, waiters, carryovers, and workflow
- Work closely with the Service Director, shop leadership, parts department, BDC, and technicians
- Maintain high standards for appearance, professionalism, and process execution throughout the service drive
- Use dealership reporting and KPIs to identify opportunities and improve results
- Customer Satisfaction / CSI
- Repair Order Count
- Customer Pay Sales
- Customer Pay Gross Profit
- Hours Per Repair Order
- Effective Labor Rate
- Maintenance and Repair Sales
- MPI Performance
- Declined Service Recovery
- Advisor Productivity
- Appointment Show Rate
- Customer Retention
- Open and Aging Repair Orders
- Comebacks and Customer Complaints
- Take ownership instead of making excuses
- Enjoy leading people and developing talent
- Are comfortable having difficult accountability conversations
- Treat every customer like their business matters
- Understand that great customer service and strong profitability should work together
- Know how to create urgency without creating chaos
- Can identify problems quickly and fix them
- Want your performance measured
- Are competitive and constantly looking for ways to improve
- Proven automotive service management or senior service advisor experience
- Ford dealership experience strongly preferred
- A track record of improving customer satisfaction and service department performance
- Strong leadership and accountability skills
- Excellent communication and customer-resolution abilities
- A strong understanding of service drive processes, repair order flow, scheduling, MPI presentation, declined service follow-up, and customer retention
- The ability to coach and develop service advisors
- Strong attention to detail and follow-through
- A sense of urgency and a results-driven mindset
- The ability to manage both the customer experience and the numbers
- High personal standards and a desire to win
- Lead the daily operation of the Ford service lane
- Manage, coach, and hold service advisors accountable
- Deliver an exceptional customer experience from write-up through vehicle delivery
- Monitor and improve CSI/customer satisfaction performance
- Drive advisor productivity, sales performance, and repair order quality
- Ensure customers receive timely and accurate communication throughout the repair process
- Review open repair orders and prevent unnecessary aging
- Improve maintenance, repair, and recommended-service presentation
- Ensure MPIs are completed, communicated, and followed up properly
- Handle customer concerns quickly and professionally
- Monitor appointment volume, advisor capacity, waiters, carryovers, and workflow
- Work closely with the Service Director, shop leadership, parts department, BDC, and technicians
- Maintain high standards for appearance, professionalism, and process execution throughout the service drive
- Use dealership reporting and KPIs to identify opportunities and improve results
- Customer Satisfaction / CSI
- Repair Order Count
- Customer Pay Sales
- Customer Pay Gross Profit
- Hours Per Repair Order
- Effective Labor Rate
- Maintenance and Repair Sales
- MPI Performance
- Declined Service Recovery
- Advisor Productivity
- Appointment Show Rate
- Customer Retention
- Open and Aging Repair Orders
- Comebacks and Customer Complaints
- Take ownership instead of making excuses
- Enjoy leading people and developing talent
- Are comfortable having difficult accountability conversations
- Treat every customer like their business matters
- Understand that great customer service and strong profitability should work together
- Know how to create urgency without creating chaos
- Can identify problems quickly and fix them
- Want your performance measured
- Are competitive and constantly looking for ways to improve
- Proven automotive service management or senior service advisor experience
- Ford dealership experience strongly preferred
- A track record of improving customer satisfaction and service department performance
- Strong leadership and accountability skills
- Excellent communication and customer-resolution abilities
- A strong understanding of service drive processes, repair order flow, scheduling, MPI presentation, declined service follow-up, and customer retention
- The ability to coach and develop service advisors
- Strong attention to detail and follow-through
- A sense of urgency and a results-driven mindset
- The ability to manage both the customer experience and the numbers
- High personal standards and a desire to win
- Lead the daily operation of the Ford service lane
- Manage, coach, and hold service advisors accountable
- Deliver an exceptional customer experience from write-up through vehicle delivery
- Monitor and improve CSI/customer satisfaction performance
- Drive advisor productivity, sales performance, and repair order quality
- Ensure customers receive timely and accurate communication throughout the repair process
- Review open repair orders and prevent unnecessary aging
- Improve maintenance, repair, and recommended-service presentation
- Ensure MPIs are completed, communicated, and followed up properly
- Handle customer concerns quickly and professionally
- Monitor appointment volume, advisor capacity, waiters, carryovers, and workflow
- Work closely with the Service Director, shop leadership, parts department, BDC, and technicians
- Maintain high standards for appearance, professionalism, and process execution throughout the service drive
- Use dealership reporting and KPIs to identify opportunities and improve results
- Customer Satisfaction / CSI
- Repair Order Count
- Customer Pay Sales
- Customer Pay Gross Profit
- Hours Per Repair Order
- Effective Labor Rate
- Maintenance and Repair Sales
- MPI Performance
- Declined Service Recovery
- Advisor Productivity
- Appointment Show Rate
- Customer Retention
- Open and Aging Repair Orders
- Comebacks and Customer Complaints
- Take ownership instead of making excuses
- Enjoy leading people and developing talent
- Are comfortable having difficult accountability conversations
- Treat every customer like their business matters
- Understand that great customer service and strong profitability should work together
- Know how to create urgency without creating chaos
- Can identify problems quickly and fix them
- Want your performance measured
- Are competitive and constantly looking for ways to improve
- Proven automotive service management or senior service advisor experience
- Ford dealership experience strongly preferred
- A track record of improving customer satisfaction and service department performance
- Strong leadership and accountability skills
- Excellent communication and customer-resolution abilities
- A strong understanding of service drive processes, repair order flow, scheduling, MPI presentation, declined service follow-up, and customer retention
- The ability to coach and develop service advisors
- Strong attention to detail and follow-through
- A sense of urgency and a results-driven mindset
- The ability to manage both the customer experience and the numbers
- High personal standards and a desire to win
- Lead the daily operation of the Ford service lane
- Manage, coach, and hold service advisors accountable
- Deliver an exceptional customer experience from write-up through vehicle delivery
- Monitor and improve CSI/customer satisfaction performance
- Drive advisor productivity, sales performance, and repair order quality
- Ensure customers receive timely and accurate communication throughout the repair process
- Review open repair orders and prevent unnecessary aging
- Improve maintenance, repair, and recommended-service presentation
- Ensure MPIs are completed, communicated, and followed up properly
- Handle customer concerns quickly and professionally
- Monitor appointment volume, advisor capacity, waiters, carryovers, and workflow
- Work closely with the Service Director, shop leadership, parts department, BDC, and technicians
- Maintain high standards for appearance, professionalism, and process execution throughout the service drive
- Use dealership reporting and KPIs to identify opportunities and improve results
- Customer Satisfaction / CSI
- Repair Order Count
- Customer Pay Sales
- Customer Pay Gross Profit
- Hours Per Repair Order
- Effective Labor Rate
- Maintenance and Repair Sales
- MPI Performance
- Declined Service Recovery
- Advisor Productivity
- Appointment Show Rate
- Customer Retention
- Open and Aging Repair Orders
- Comebacks and Customer Complaints
- Take ownership instead of making excuses
- Enjoy leading people and developing talent
- Are comfortable having difficult accountability conversations
- Treat every customer like their business matters
- Understand that great customer service and strong profitability should work together
- Know how to create urgency without creating chaos
- Can identify problems quickly and fix them
- Want your performance measured
- Are competitive and constantly looking for ways to improve
- Proven automotive service management or senior service advisor experience
- Ford dealership experience strongly preferred
- A track record of improving customer satisfaction and service department performance
- Strong leadership and accountability skills
- Excellent communication and customer-resolution abilities
- A strong understanding of service drive processes, repair order flow, scheduling, MPI presentation, declined service follow-up, and customer retention
- The ability to coach and develop service advisors
- Strong attention to detail and follow-through
- A sense of urgency and a results-driven mindset
- The ability to manage both the customer experience and the numbers
- High personal standards and a desire to win
- Lead the daily operation of the Ford service lane
- Manage, coach, and hold service advisors accountable
- Deliver an exceptional customer experience from write-up through vehicle delivery
- Monitor and improve CSI/customer satisfaction performance
- Drive advisor productivity, sales performance, and repair order quality
- Ensure customers receive timely and accurate communication throughout the repair process
- Review open repair orders and prevent unnecessary aging
- Improve maintenance, repair, and recommended-service presentation
- Ensure MPIs are completed, communicated, and followed up properly
- Handle customer concerns quickly and professionally
- Monitor appointment volume, advisor capacity, waiters, carryovers, and workflow
- Work closely with the Service Director, shop leadership, parts department, BDC, and technicians
- Maintain high standards for appearance, professionalism, and process execution throughout the service drive
- Use dealership reporting and KPIs to identify opportunities and improve results
- Customer Satisfaction / CSI
- Repair Order Count
- Customer Pay Sales
- Customer Pay Gross Profit
- Hours Per Repair Order
- Effective Labor Rate
- Maintenance and Repair Sales
- MPI Performance
- Declined Service Recovery
- Advisor Productivity
- Appointment Show Rate
- Customer Retention
- Open and Aging Repair Orders
- Comebacks and Customer Complaints
- Take ownership instead of making excuses
- Enjoy leading people and developing talent
- Are comfortable having difficult accountability conversations
- Treat every customer like their business matters
- Understand that great customer service and strong profitability should work together
- Know how to create urgency without creating chaos
- Can identify problems quickly and fix them
- Want your performance measured
- Are competitive and constantly looking for ways to improve
- Proven automotive service management or senior service advisor experience
- Ford dealership experience strongly preferred
- A track record of improving customer satisfaction and service department performance
- Strong leadership and accountability skills
- Excellent communication and customer-resolution abilities
- A strong understanding of service drive processes, repair order flow, scheduling, MPI presentation, declined service follow-up, and customer retention
- The ability to coach and develop service advisors
- Strong attention to detail and follow-through
- A sense of urgency and a results-driven mindset
- The ability to manage both the customer experience and the numbers
- High personal standards and a desire to win
- Lead the daily operation of the Ford service lane
- Manage, coach, and hold service advisors accountable
- Deliver an exceptional customer experience from write-up through vehicle delivery
- Monitor and improve CSI/customer satisfaction performance
- Drive advisor productivity, sales performance, and repair order quality
- Ensure customers receive timely and accurate communication throughout the repair process
- Review open repair orders and prevent unnecessary aging
- Improve maintenance, repair, and recommended-service presentation
- Ensure MPIs are completed, communicated, and followed up properly
- Handle customer concerns quickly and professionally
- Monitor appointment volume, advisor capacity, waiters, carryovers, and workflow
- Work closely with the Service Director, shop leadership, parts department, BDC, and technicians
- Maintain high standards for appearance, professionalism, and process execution throughout the service drive
- Use dealership reporting and KPIs to identify opportunities and improve results
- Customer Satisfaction / CSI
- Repair Order Count
- Customer Pay Sales
- Customer Pay Gross Profit
- Hours Per Repair Order
- Effective Labor Rate
- Maintenance and Repair Sales
- MPI Performance
- Declined Service Recovery
- Advisor Productivity
- Appointment Show Rate
- Customer Retention
- Open and Aging Repair Orders
- Comebacks and Customer Complaints
- Take ownership instead of making excuses
- Enjoy leading people and developing talent
- Are comfortable having difficult accountability conversations
- Treat every customer like their business matters
- Understand that great customer service and strong profitability should work together
- Know how to create urgency without creating chaos
- Can identify problems quickly and fix them
- Want your performance measured
- Are competitive and constantly looking for ways to improve
- Proven automotive service management or senior service advisor experience
- Ford dealership experience strongly preferred
- A track record of improving customer satisfaction and service department performance
- Strong leadership and accountability skills
- Excellent communication and customer-resolution abilities
- A strong understanding of service drive processes, repair order flow, scheduling, MPI presentation, declined service follow-up, and customer retention
- The ability to coach and develop service advisors
- Strong attention to detail and follow-through
- A sense of urgency and a results-driven mindset
- The ability to manage both the customer experience and the numbers
- High personal standards and a desire to win
- Lead the daily operation of the Ford service lane
- Manage, coach, and hold service advisors accountable
- Deliver an exceptional customer experience from write-up through vehicle delivery
- Monitor and improve CSI/customer satisfaction performance
- Drive advisor productivity, sales performance, and repair order quality
- Ensure customers receive timely and accurate communication throughout the repair process
- Review open repair orders and prevent unnecessary aging
- Improve maintenance, repair, and recommended-service presentation
- Ensure MPIs are completed, communicated, and followed up properly
- Handle customer concerns quickly and professionally
- Monitor appointment volume, advisor capacity, waiters, carryovers, and workflow
- Work closely with the Service Director, shop leadership, parts department, BDC, and technicians
- Maintain high standards for appearance, professionalism, and process execution throughout the service drive
- Use dealership reporting and KPIs to identify opportunities and improve results
- Customer Satisfaction / CSI
- Repair Order Count
- Customer Pay Sales
- Customer Pay Gross Profit
- Hours Per Repair Order
- Effective Labor Rate
- Maintenance and Repair Sales
- MPI Performance
- Declined Service Recovery
- Advisor Productivity
- Appointment Show Rate
- Customer Retention
- Open and Aging Repair Orders
- Comebacks and Customer Complaints
- Take ownership instead of making excuses
- Enjoy leading people and developing talent
- Are comfortable having difficult accountability conversations
- Treat every customer like their business matters
- Understand that great customer service and strong profitability should work together
- Know how to create urgency without creating chaos
- Can identify problems quickly and fix them
- Want your performance measured
- Are competitive and constantly looking for ways to improve
- Proven automotive service management or senior service advisor experience
- Ford dealership experience strongly preferred
- A track record of improving customer satisfaction and service department performance
- Strong leadership and accountability skills
- Excellent communication and customer-resolution abilities
- A strong understanding of service drive processes, repair order flow, scheduling, MPI presentation, declined service follow-up, and customer retention
- The ability to coach and develop service advisors
- Strong attention to detail and follow-through
- A sense of urgency and a results-driven mindset
- The ability to manage both the customer experience and the numbers
- High personal standards and a desire to win
- Lead the daily operation of the Ford service lane
- Manage, coach, and hold service advisors accountable
- Deliver an exceptional customer experience from write-up through vehicle delivery
- Monitor and improve CSI/customer satisfaction performance
- Drive advisor productivity, sales performance, and repair order quality
- Ensure customers receive timely and accurate communication throughout the repair process
- Review open repair orders and prevent unnecessary aging
- Improve maintenance, repair, and recommended-service presentation
- Ensure MPIs are completed, communicated, and followed up properly
- Handle customer concerns quickly and professionally
- Monitor appointment volume, advisor capacity, waiters, carryovers, and workflow
- Work closely with the Service Director, shop leadership, parts department, BDC, and technicians
- Maintain high standards for appearance, professionalism, and process execution throughout the service drive
- Use dealership reporting and KPIs to identify opportunities and improve results
- Customer Satisfaction / CSI
- Repair Order Count
- Customer Pay Sales
- Customer Pay Gross Profit
- Hours Per Repair Order
- Effective Labor Rate
- Maintenance and Repair Sales
- MPI Performance
- Declined Service Recovery
- Advisor Productivity
- Appointment Show Rate
- Customer Retention
- Open and Aging Repair Orders
- Comebacks and Customer Complaints
- Take ownership instead of making excuses
- Enjoy leading people and developing talent
- Are comfortable having difficult accountability conversations
- Treat every customer like their business matters
- Understand that great customer service and strong profitability should work together
- Know how to create urgency without creating chaos
- Can identify problems quickly and fix them
- Want your performance measured
- Are competitive and constantly looking for ways to improve
$55k
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- ...it right back. Sound pretty sweet? Then come join us! Job LocationTrek Store Gainesville Summary Job Description As Service Manager, you’ll be the operations lead for your store’s Service Center—and you’ll be the one who’s ultimately accountable for all decisions...SuggestedFull timeLocal areaFlexible hours
- ...contract requirements and KPIs such as MRP. You will use the CMMS to manage work orders, document quantities and photos, and keep records... ...traffic control ups to meet MUTCD/DOT requirements; communicate lane closures and impacts as needed. Support incident and storm...SuggestedContract workWork experience placementFor subcontractorWork at officeNight shift
- ...families by developing and implementing appropriate after-care services, including grief counseling and bereavement support; by... ...sciences, social work or other related fieldTwo years of case management, social work, hospice, grief counseling or related experience;...Full timeMonday to Friday
- ...to make better food accessible to everyone. THE OPPORTUNITY The Service Leader is responsible for maintaining a positive customer... ...Competitive compensation + Opportunities for advancement (80% of managers started as Crew) WHO WE ARE Chipotle Mexican Grill, Inc. (NYSE:...Work at officeLocal areaShift work
- ...prepared and served; Keep the line clean and organized with properly functioning equipment; Train and cross-train front-of-house Crew; Manage crew breaks, shift changes, and line schedules; Assist with office administration duties and ensure supplies and equipment are in...Work at officeShift work
- ...As Front Office Manager, you are obsessed with hospitality: it is quite natural for you to walk into a hotel and want to fluff every... ...using. You get excited about how amenities are packaged, a guest service story created by an employee’s intuition, and can strip a bed faster...Full timeCasual workLocal area
- ...Training & development Wellness resources Job Summary The Club Manager will be responsible for the oversight of gym operations to... ...high performing staff consisting of Assistant Managers, Member Service Representatives, Nationally Certified Personal Trainers, and Custodians...Local areaAll shiftsShift work
$158.5k - $250.5k
...Client Service Lead Jacobs is seeking a dynamic and experienced Client Service Lead to drive strategic growth and client engagement... ...building trust and long-term partnerships. Serve as Project Manager for highway and bridge design projects, including operational and...Full timeRemote work- ...What We're Looking For: The Water/Wastewater Market Client Service Leader is responsible for fostering long-termrelationships between... ..., in addition towith clients, with Barge's Project Managers and team members to ensure theprojects are executed according to...Live out
- ...We’re a full-service independent insurance agency seeking a detail-oriented, customer-focused professional to support our Insurance... ...office and remote flexibility. Responsibilities include: ~Manage the renewal process, including preparing accounts and collaborating...Remote jobFull timeWork at office
- ...Area Service Manager Join the best in the industry at Nex tech and embark on a rewarding career journey! For over 30 years, we've built our success on a foundation of quality, value, and integrity, fostering enduring partnerships with thousands of satisfied customers...Work experience placementWork at officeLocal area
$50k - $55k
...Full-time Description LifeSouth Community Blood Centers is looking for an individual to join our team as a Facilities Services Manager in Gainesville, FL. This Position is responsible for assisting in the care and quality of LifeSouth's facilities, equipment...Full timeFor contractorsLocal area- ...retirement benefits. Let’s talk. Make your move. Requirements: Managers lead shifts every week, making sure customers get a fast,... ...results back to their team and other managers. The Guest Service Department Manager’s responsibilities may include making sure Crew...Local areaFlexible hoursShift work
$78k - $156k
...contingency plans through effective troubleshooting and problem-solving. Manage complex, long-term capital sales cycles with strategic... ...in diagnostics or laboratory Commitment to customers; service-minded Persuades others to support a course of action, acts proactively...Work at officeRemote workWorldwideShift work$200k
...proudly served homes and businesses with expert lawn and landscape services. Our team of certified, experienced professionals is passionate... ...as well. About the Role As a Commercial Account Manager, you will be responsible for managing and growing relationships...Full timeWork at officeLocal area$20 - $33 per hour
...fruit and vegetables our customers eat and feed to their families. Work in our deli and you'll be on the frontlines of customer service--your smile can make the difference between a good shopping experience and a great one. In our bakery--you'll help a family have...Hourly payMinimum wageFull timeTemporary workPart timeSeasonal workShift work$60k - $70k
...You’ll Do: • Build and maintain strong relationships with physicians, clinics, and referral sources. • Promote Sage Infusion’s services with professionalism and integrity. • Identify new business opportunities and develop strategies to grow the market. • Serve...$120k - $140k
...driven by our purpose to advance brain health and transform lives. Join us on our journey of growth! As a Psychiatry Account Manager, you lead the promotion of our psychiatry portfolio, executing sales and marketing strategies with comprehensive clinical knowledge...Work at officeLocal areaFlexible hours- ...General Manager is one who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant’s heart. They... ...for each component of Operational Excellence and our Recipe for Service. A General Manager two main areas of focus are completing tasks...Full timePart timeImmediate startFlexible hoursShift work
$55k - $70k
...exclusions apply) Tuition assistance Career growth opportunities What we’re looking for: At least 2 years of experience as a manager in a full-service restaurant (dining plus bar) Solid track record of success in previous roles, including demonstrated career growth Strong...Temporary workFlexible hours- ...customers, coordinates daily production and deliveries with the Plant Manager, and provides timely reports. May also handle scheduling to... ...delivery timing and works with mixer operators for on-time service. Oversees equipment inspections and preventive maintenance...
$15.5 - $29.2 per hour
...people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting... ...areas. You are responsible for daily operations including managing capacity, labor utilization, adherence to pick processes, and drop...Hourly payFull timePart timeSeasonal workWork at officeFlexible hoursNight shift$15 per hour
...Customer Service - Self Storage Manager Public Storage is the self-storage industry leader and we are Hiring Now! Earn $15.00 Per Hour. Our Benefits Total Rewards package available to our team: We work Flexible and Full-Time Schedules between the hours of 9:30am...Hourly payFull timeWeekend work- ...Everything we do is centered around our community , customer service , our stability , and being trustworthy . These values... ...REQUIREMENTS: ~ Focus on developing and coaching staff in relationship management skills. ~ Ensure staff is consistently updating and...
$65k - $70k
...Canteen: Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help... ...career. We are Canteen. Job Summary The Customer Service Manager (CSM) is responsible for delivering exceptional client and...Full timePart timeWork at officeLocal areaRemote workFlexible hours- ...you to join our team! Metro Diner is known for warm, welcoming service, familiar faces, and award-winning food. At Metro Diner, "simply... ...- we live and breathe it every day - it's who we are! Managers oversee and coordinate the planning, organizing, training, and...Work experience placementFlexible hoursShift work
$15.5 - $29.2 per hour
...people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting... ...areas. You are responsible for daily operations including managing capacity, labor utilization, adherence to pick processes, and drop...Hourly payFull timePart timeSeasonal workWork at officeFlexible hoursNight shift
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