Client Support Specialist

Provide help desk support to end-users for PC, server, or mainframe applications and hardware Log issues into a client support application to ensure accurate and timely technical assistance Maintain and improve the organization's customer relationships through technical support Interact with network services, systems software analysts, and/or applications development teams to restore service Identify and correct core problems Resolve merchant issues or coordinate issue resolution Analyze problems described over the phone and determine the best solution Requirements High School Diploma or Equivalent Typically minimum 2 years relevant experience in help desk and POS Terminal experience Substantial understanding of the job and ability to apply knowledge and skills across a wide range of tasks Ability to handle routine to moderately difficult assignments and make decisions when resolving issues or making recommendations Excellent communication skills Ability to resolve merchant issues or coordinate issue resolution Ability to analyze problems described over the phone and determine the best solution Preferred: Bachelor's Degree in computer science or a technical field Preferred: Typically minimum 4 years relevant experience in help desk and POS Terminal experience Core Competencies Demonstrates expertise in help desk support and problem resolution, with a strong focus on customer relationship management and technical assistance for PC, server, and POS terminal issues. Highest‑signal resume keywords Help Desk Support POS Terminal Experience Problem Analysis Customer Relationship Management Communication Skills Hard Skills Technical Support Issue Resolution Problem Identification Client Support Application Service Restoration Soft Skills Decision Making Interpersonal Skills Certifications & Qualifications High School Diploma Bachelor's Degree (Preferred) Industry Keywords End-User Support Merchant Issues Network Services Systems Software Applications Development #J-18808-Ljbffr