Manager, Change Management

Manager, Change Management

Syneos Health® is a leading fully-integrated life sciences services organization built to accelerate customer success. We partner with innovators at every point across the drug development and commercialization continuum, helping them navigate complexity, anticipate change and accelerate progress.

Every day we perform better because of how we work together, as one team, each the best at what we do. We bring together talented experts across a broad spectrum of business critical corporate functions. Every role plays an essential part in enabling our customers to achieve their goals. Our teams are agile, collaborative, and committed to delivering—for each other, for our customers, and ultimately for the people who rely on the services we support.
Discover what your 25,000 future colleagues already know:

Why Syneos Health
• We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program.
• We are committed to building an inclusive culture – where you can authentically be yourself. Central to this is our purpose – Driven to Deliver – which captures the passion of our colleagues to show up each day and shape solutions that have the ability to dramatically impact someone’s life. 
• We are continuously building the company we all want to work for and our customers want to work with. Why? Because we know that when we bring together smart colleagues from across the world, we can shape the future of healthcare, driving impact for customers and defining the pace of patient progress. 

Job Responsibilities

Job Summary

Provides a key role in helping enterprise projects and strategic initiatives meet business, schedule, and budget objectives. This role focuses on the people side of change, including changes to business processes, systems and technology, job roles, and organizational structures internally, as well as externally with clients as part of a service offering. Works with business leaders and project teams to create and implement change management strategies and plans that minimize resistance and maximize engagement, adoption, and proficiency.

The ideal candidate will bring experience within the clinical research organization (CRO) and/or life sciences industry and possess a strong understanding of clinical development environments, operational processes, and strategic transformation initiatives. This role is responsible for driving adoption, utilization, and sustained business outcomes through effective change management practices and stakeholder engagement. The goal is to ensure new solutions are embraced, adopted, and used proficiently to drive measurable business results.

Job Responsibilities

• Develops change management strategies and work plans for multiple internal/ external projects based on a situational awareness of the change and the groups impacted by the change.
• Collaborates with the project teams on the Change Management discipline and work plans for project initiatives, as well as, development of the framework for related processes and procedures to implement change management strategies and the seamless implementation of various related tactics (readiness assessments, focus groups, change agents program, targeted communications), to ensure a sound methodology and platform for delivery of plans/services.
• Ensures a sound communications strategy, plan, and timeline, including identifying the most effective communication channels and ensuring all messaging aligns with company standards and guidelines. Writing and delivery of communications may be performed independently or in partnership with Content and Corporate Communications teams.
• Applies structured change management methodologies and approaches to support successful adoption and sustainment of organizational changes.
• Identifies potential risks and anticipated points of resistance, and works with business stakeholders to develop specific plans to mitigate or address the concerns.
• Develops actionable and targeted change management plans, including communication plans, sponsor roadmaps, leadership coaching plans, operational readiness activities, and other change interventions as needed.
• Partners with cross-functional stakeholders across business, operational, and client-facing teams to support strategic transformation initiatives and enterprise priorities.
• Supports initiatives within clinical and life sciences environments, demonstrating understanding of the operational, regulatory, and organizational complexities within the industry.
• Drives initiatives from concept through implementation, ensuring alignment across impacted teams, stakeholders, and leadership groups.
• Translates complex organizational changes into clear, digestible, and actionable messaging tailored to diverse stakeholder audiences.
• Demonstrates strong stakeholder awareness and emotional intelligence, proactively identifying underlying concerns, priorities, and engagement needs across teams and leaders.

QUALIFICATION REQUIREMENTS

• Bachelor’s degree in Business, Communications, Organizational Development, Life Sciences, Biological Sciences, Health Sciences, or a related field required; or an equivalent combination of education and relevant experience.
• Experience within the clinical research organization (CRO), pharmaceutical, biotechnology, or broader life sciences industry strongly preferred.
• Knowledge of clinical development operations, life sciences business processes, and organizational dynamics within regulated environments preferred.
• Demonstrated experience supporting strategic transformation initiatives and enterprise change programs.
• Strong understanding of change management principles and the impact of change on internal operations and external client environments.
• Prosci certification and/or experience with structured change management methodologies (e.g., ADKAR) strongly preferred.
• Proven ability to translate strategic ideas into executable plans while navigating operational complexity and diverse stakeholder groups.
• Experience leading initiatives from concept through implementation, ensuring alignment, adoption, and engagement across impacted functions.
• Strong communication skills with the ability to tailor messaging effectively to varied audiences and organizational levels.
• Demonstrated ability to distill complex initiatives into clear, actionable, and easily understood communications.
• High level of emotional intelligence and business acumen, with the ability to identify underlying stakeholder concerns, motivations, and priorities.

5-7 Years of experience

At  Syneos Health, we believe in providing an environment and culture in which Our People can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality-of-life balance. The benefits for this position may include a company car or car allowance, Health benefits to include Medical, Dental and Vision, Company match 401k, eligibility to participate in Employee Stock Purchase Plan, Eligibility to earn commissions/bonus based on company and individual performance, and flexible paid time off (PTO) and sick time.  Because certain states and municipalities have regulated paid sick time requirements, eligibility for paid sick time may vary depending on where you work. Syneos complies with all applicable federal, state, and municipal paid sick time requirements.

Salary Range:

$79,800.00 - $139,600.00

The base salary range represents the anticipated low and high of the Syneos Health range for this position. Actual salary will vary based on various factors such as the candidate’s qualifications, skills, competencies, and proficiency for the role.

Get to know Syneos Health

Over the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000+ Trial patients.

No matter what your role is, you’ll take the initiative and challenge the status quo with us in a highly competitive and ever-changing environment. Learn more about Syneos Health.

Additional Information

Tasks, duties, and responsibilities as listed in this job description are not exhaustive.  The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above.   Further, nothing contained herein should be construed to create an employment contract.  Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees.  The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.

Summary

Provides a key role in helping clinical and corporate projects (change initiatives) meet business objectives. This role focuses on the impact of change on employees, including changes to business processes, systems and technology, job roles and organizational structures internally, as well as, external clients as part of a service offering. Works with business leaders to create and implement change management plans that minimize employee resistance and maximize employee engagement. Responsible for driving fast adoption, greater ultimate utilization and higher proficiency on the changes impacting employees in the organization to ensure business results are achieved. The goal is to ensure new solutions are embraced, adopted and used proficiently in an effort to drive better business results.