Executive Assistant

Why should you choose us?

Are you interested in working for a Global Leader in E-commerce? Are you excited about working on highly scalable platforms and applications that are accessed by millions of users every day? If so, read on to find out more about the opportunity.

Rakuten Symphony is a Rakuten Group company, providing global B2B services for the mobile telco industry and enabling next-generation, cloud-based, international mobile services. Building on the technology Rakuten used to launch Japan’s newest mobile network, we are taking our mobile offering global. To support our ambitions to provide an innovative cloud-native telco platform for our customers, Rakuten Symphony is looking to recruit and develop top talent from around the globe. We are looking for individuals to join our team across all functional areas of our business – from sales to engineering, support functions to product development. Let’s build the future of mobile telecommunications together!

About Rakuten Rakuten Group, Inc. (TSE: 4755) is a global leader in internet services that empower individuals, communities, businesses and society. Founded in Tokyo in 1997 as an online marketplace, Rakuten has expanded to offer services in e-commerce, fintech, digital content and communications to approximately 2 billion members around the world. The Rakuten Group has over 27,000 employees, and operations in 30 countries and regions. For more information visit

What will you do?

To provide high-level administrative and technical support leadership team, ensuring smooth operations between functions and enabling executives to focus on strategic priorities

Key Responsibilities:

• Administrative Support
• Manage calendars, schedule meetings, and coordinate logistics for HR executives.
• Prepare confidential correspondence, reports, presentations, and meeting materials.
• Handle incoming calls, emails, and inquiries, ensuring timely and professional responses.
• Maintain filing systems (electronic and paper), ensuring confidentiality and compliance.
• Travel & Communication
• Make domestic and international travel arrangements for HR leaders and teams.
• Draft, review, and send communications on behalf of HR executives.
• Organize and prepare agendas and logistics for meetings and events.
• Project & Stakeholder Coordination
• Liaise with internal departments and external stakeholders.
• Track budgets, vendor contracts, and support procurement processes.
• Support cross-functional initiatives and ensure deadlines are met.

Qualifications:

• Bachelor’s degree preferred (Business, HR, Communications, or related field).
• High school diploma or equivalent required.

Experience:

• 4–8 years of experience as an Executive Assistant, preferably in Sales or a corporate setting.
• Experience supporting C-level executives is highly desirable.

Skills:

• Advanced proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Strong organizational and time-management skills.
• Excellent written and verbal communication.
• Ability to handle confidential information with discretion.
• Familiarity with HRIS systems (e.g., PeopleSoft, Oracle) and tools like Concur.

Our commitment to you :

You'll benefit from our network of global communities and collaborative culture that will help you build technical and functional skills and capabilities. And because we serve more than 28 countries industries globally, you'll have the opportunity to develop valuable industry-specific expertise.

The scale of our capabilities and client engagements and the unique way we innovate, operate and deliver value will give you the opportunity to deepen your existing skills even as you help create the latest technology trends. You'll have access to leading-edge technology.

RAKUTEN SHUGI PRINCIPLES:

Our worldwide practices describe specific behaviors that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.

• Always improve, always advance. Only be satisfied with complete success - Kaizen.
• Be passionately professional. Take an uncompromising approach to your work and be determined to be the best.
• Hypothesize - Practice - Validate - Shikumika. Use the Rakuten Cycle to success in unknown territory.
• Maximize Customer Satisfaction. The greatest satisfaction for workers in a service industry is to see their customers smile.
• Speed!! Speed!! Speed!! Always be conscious of time. Take charge, set clear goals, and engage your team.